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88% Of Executives Regard Reputation Risk As A Top Business Problem
Reputation management statistics indicate a business's reputation doesn't affect just the clients. Prospective employees also look at rankings and read reviews.
Source: Deloitte
64% Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30% of customers who check out consumer reviews, agree that it increases their purchasing confidence.
Companies use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
If A Company Manages To Resolve Issues Quickly And Effectively, 95% Of Unhappy Customers Will Return To A Business
Clients do not expect you to be perfect. When things go wrong, they do expect you to deal with things. If there's nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
30% Of Customers Feel Favorable To A Company Which Answers Online Reviews
Communicating with your clients develops trust. Even something as basic as reacting to their reviews and comments can make them feel valued.
As you may expect, clients who feel this way are more willing to invest more money with a business.
Source: Statuslabs
77% Of Clients Would Definitely Leave A Review If They Were Asked
More than a 35% would leave a review to educate others about their client experience and 24% would undoubtedly direct their review to the business itself.
Over a 26% would want to leave a review to assist other people with their choice making process.
Source: Podium
70 Percent Of Customers Choose To Find Out About A Business Through Posts And Reviews, Rather Than Advertisements
Advertisements are all well and good, however it deserves attempting a different approach also. Reviews are without a doubt the best way to discover the truth about a product or service.
Source: Statuslabs
15% Of Clients Don't Trust Businesses With No Online Reviews
No trust means no interactions. 15% of possible customers will not even consider working with a company they can't find opinions about.
Source: Statuslabs
A Lone Business Review Can Raise Its Conversions By 10 Percent
Online review statistics reveal user-generated material can do wonders in regards to conversions.
A single review can have a huge influence on your business.
A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can provide a mind-blowing 44 percent increase.
Source: RevLocal
74% Of Local Businesses Have At Least One Google Review
A single review is far from sufficient to improve your site's SERP ranking.
Looking at online rankings stats, we discovered that a company needs to have approximately 40 reviews before users "Award" it with a star.
Source: Brightlocal
Due To The Fact That They Desire To Acquire A Service Or An Item And Want To Get The Truth About The Businesses Products And Services, 82 Percent Of Customers Visit Review Sites.
Users come since they have already formed a purchase decision. The majority of them (89 percent) buy within a week of their visit.
Source: RevLocal
53% Of Consumers Expect Companies To Respond Within A Week To Unfavorable Reviews
Online review statistics show that 63% of consumer reviews stay without a reaction. That's regrettable, since those businesses are losing consumers that way.
Source: Review Trackers
77% Of Customers Don't Trust Reviews That Are Older Than Three Months
Clients don't care how great your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.
Consumers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.
It is for this reason that companies need to be continuously asking for reviews.
Source: Statuslabs
91 Percent Of Millennials Rely On Online Reviews As Much As Family And Friends
Online review stats put clients' reviews as the most reliable source of recommendations. Online reviews typically carry the very same weight as advice from loved ones.
Source: Brightlocal