60 Percent Of Customers Check Out Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store shopping is affected substantially by blogs and reviews on social networks. With males being two times as likely to be affected than ladies.

Reviews and ranking stats show people value the opinion of peers more than any other material.

Source: Collective Bias

More Than Half Of Customers Will Not Utilize A Company If It Has Less Than A 4 Star Score

This stat is among many that illustrate the importance of online rankings. Now that news of consumer fulfillment travels this fast, keeping your consumers pleased is more important than ever.

57 percent of consumers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for businesses with a best five star score.

Source: Brightlocal

49% Of Consumers Consider The Number Of Online Reviews As A Vital Consideration Of Their Buying Decision

Consumers value not only the quality or nature of the reviews, but they consider their number and recency also.

The share of clients, who pay attention to the number of reviews is presently at 46%.

Source: Brightlocal

95% Of Dissatisfied Customers Will Return To A Business If A Business Makes An Effort To Fix Issues Quickly And Efficiently

Clients do not expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there is absolutely nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Positive Reviews Motivate 68 Percent Of Customers To Choose Local Businesses

Given that the vast bulk of consumers check out reviews, you would want yours to be appealing to brand-new consumers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

86 Percent Of Consumers Would Consider Writing A Review For A Business

Your clients are your most valuable resource, and it's not just because of the cash they invest at your business. They will be prepared to share it if you offer them a good experience.

Source: Brightlocal

73 Percent Of Consumers Believe Customer Reviews Are More Vital Than Star And Number Scores

Online review stats make it clear people aren't satisfied with scores alone.

Client reviews make the stats appear more genuine which is what the potential consumers are trying to find. Nearly a 3rd of consumers state written reviews are the only function that makes them believe the sites' reviews are helpful and pertinent.

Source: Fan and Fuel

One-half Of All Of The Millennial's "Always" Read Online Reviews For Companies

More youthful individuals know the value of being informed. User-generated content has an indisputable impact on consumers.

They will realize what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older individuals are different though, only 6% of people aged 55 or older read reviews.

Source: Brightlocal

88% Of Executives Judge Reputation Risk As A Leading Business Problem

Reputation management statistics show a company's reputation does not impact simply the consumers. Potential team members likewise look at ratings and take a look at reviews.

Source: Deloitte

77% Of Customers Would Definitely Submit A Review If They Were Asked

More than a 35% would leave a review to notify others about their client experience and 24% would rather direct their review to the company itself.

Over a 26% would be willing to submit a review to assist other people with their choice making process.

Source: Podium

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More

We already discussed the negative and positive reviews and their impact on consumers. However, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are positive. Customers expect to see some negative reviews.

Source: Capterra