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15% Of Clients Don't Trust Businesses Without Any Online Reviews
No trust means no interactions. 15% of potential consumers will not even consider doing business with a business they can't find opinions about.
Source: Statuslabs
Almost All Customers, Who Use Online Reviews, Read Them Early In The Buying Process
Let's say you want to purchase a brand-new automobile and there are numerous models which fit your criteria. How do you select the very best one for you? Well, you read reviews.
With the help of other customers, you manage to select one that works for you. That's how favorable reviews transform consumers into customers.
Source: Consumer Affairs
70% Of Customers Prefer To Find Out About A Business Via Posts And Reviews, Rather Than Advertisements
Advertisements are all well and good, however it's worth trying a different approach too. Reviews are without a doubt the very best method to discover the truth about a service or product.
Source: Statuslabs
86% Of Customers Would Think About Composing A Review For A Business
Your consumers are your most important resource, and it's not just because of the cash they invest at your business. If you provide an excellent experience, they will be willing to share it.
Source: Brightlocal
The Average Review Length Has Gotten 65% Much Shorter Since 2010
At the present time reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet from twitter.
Source: Review Trackers
If A Business Manages To Fix Issues Rapidly And Effectively, 95% Of Unsatisfied Clients Will Return To A Business
Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's nothing else a company can do to resolve an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
83 Percent Of Clients Don't Trust Advertising
The traditional channels to reach clients aren't as prominent as they used to be. Many users who no longer trust ads choose to take notice of clients' recommendations online.
Source: Statuslabs
United States Consumers Consider "Product Performance" To Be The Most Helpful Detail In Product Reviews
When people read reviews, they concentrate on different elements of the shopping experience. However according to online review statistics, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of US customers.
Source: Statista
98% Of Yelp's Website Visitors Bought From A Business They Discovered On The Website
Usually, 142 million customers go to Yelp every month. This is as excellent a time as any if you have not declared your complimentary Yelp business page.
Source: RevLocal
Google Represents 57.5% Of All Reviews Across The Globe
Google is the clear winner as far as distribution goes, but they are not the only ones in the game.
These are the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
77% Of Customers Do Not Trust Reviews That Are Older Than 3 Months
Consumers don't care how great your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Consumers know businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that businesses should to be constantly asking for reviews.
Source: Statuslabs
53% Of Consumers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews
Online review statistics show that 63% of client reviews go on without a reaction. That's too bad, because those businesses are losing customers that way.
Source: Review Trackers
30% Of Clients Feel Positive About A Company Which Reacts To Online Reviews
Communicating with your customers builds their trust. Even something like responding to their comments and reviews can make them feel valued.
As you might anticipate, clients who feel this way are happy to spend more cash with a business.
Source: Statuslabs