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53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review stats prove that 63% of client reviews remain without a reaction. That's too bad, since those companies are losing consumers that way.
Source: Review Trackers
Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of USA Customers
24% of US shoppers consider reviews as 'exceptionally influential'.
To show the importance of online reviews and ratings, did you understand that 81 percent of consumers will pay more for a product with reviews and those same customers are also happy to accept slower shipping times for such items.
Source: Turntonetworks
70% Of Consumers Prefer To Discover A Business Via Posts And Reviews, Instead Of Advertisements
Advertisements are all well and good, however it's worth attempting a different approach too. Reviews are without a doubt the best method to discover the truth about a service or product.
Source: Statuslabs
95% Of Unhappy Customers Will Go Back To A Company If A Company Manages To Solve Problems Quickly And Efficiently
Customers do not anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there is nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
49% Of Customers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision
Customers value not just the quality or nature of the reviews, however they consider their number and recency too.
The share of consumers, who take notice of the variety of reviews is currently at 46 percent.
Source: Brightlocal
74% Of Local Companies Have At Least One Google Review
One review is far from sufficient to improve your site's SERP ranking.
Taking a look at online ratings data, we learnt that a company needs to have approximately 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
Reviews Shared On Twitter Can Help Grow Online Sales By 6.46 Percent
Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
83% Of All Younger Customers Were Invited To Post A Review Recently
Of those asked, 80% of clients did leave a review. Overall, businesses have asked 66% of all clients to post a review on their company.
Source: Brightlocal
70% Of Customers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business
4 reviews may be too few. Many people read a lot more reviews to get an idea of how the business is really doing. Do not depend upon that statistic alone.
Source: Brightlocal
90% Of Site Visitors Need Less Than 10 Reviews To Form An Opinion About A Business
You know what individuals state about very first impressions?
Users get their impression of your businesses through reviews. Generally through less than 10 of them.
Think about asking your visitors to write one if you don't have reviews on your site.
Source: Martech Zone
89% Of Customers Choose To Read Reviews Using Their Smart Devices
Be it by means of an app or a mobile browser, clients prefer to read reviews on their mobile devices.
Source: Statista