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USA Buyers Consider "Product Performance" To Be The Most Useful Information In Product Reviews
They focus on different elements of the shopping experience when individuals check out reviews. However according to online review stats, 60% of them are most interested in the item's performance.
Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of American clients.
Source: Statista
More Than Four Negative Reviews About A Business Or Product May Reduce Sales By 70%
One negative review is enough for 35% of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59% fewer sales.
Of course, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More
We already touched upon the positive and negative reviews and their result on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are positive. Customers expect to see some negative reviews.
Source: Capterra
89% Of Clients Read A Businesses Feedback To Reviews
Not only do a lot of individuals read the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.
Source: Brightlocal
53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of client reviews stay without a response. That's regrettable, since those companies are losing consumers that way.
Source: Review Trackers
The Typical Review Word Count Has Actually Gotten 65% Much Shorter Since 2010
Currently reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of tweet from twitter.
Source: Review Trackers
71% Of Millennials Browse Customer Reviews Of Expert Services
Majority of all people in need of an expert service rely on online reviews.
According to online reviews data, 59% utilized online reviews to select an attorney or a medical professional.
Young people (age 18-35) are a lot more inclined to employ a professional based upon online reviews. Just 19% of millennials will consider hiring an attorney without any.
Source: Thomson Reuters
30% Of Consumers Feel Comfortable With A Company Which Responds To Online Reviews
Communicating with your clients creates trust. Even something as simple as responding to their remarks and reviews can make them feel valued.
As you might expect, customers who feel this way are going to invest more cash with a company.
Source: Statuslabs
60% Of Customers Check Out Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping
In-store purchasing is affected significantly by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.
Reviews and ranking statistics reveal individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Income
Businesses that treat clients honorably generally prosper, review sites help ensure of that.
Source: Statuslabs
91% Of Millennials Depend On Online Reviews As Much As Loved Ones
Online review stats put clients' reviews as the most trustworthy source of recommendations. Online reviews generally bring the very same weight as recommendations from family and friends.
Source: Brightlocal