77% Of Consumers Do Not Rely On Reviews That Are Older Than 3 Months

Customers don't care how excellent your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that companies need to be constantly requesting reviews.

Source: Statuslabs

63.6 Percent Of Consumers Check Out Google To Check For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.

These online review statistics reveal the general popularity of a site can only go so far when it pertains to trust.

Source: Review Trackers

77% Of Consumers Would Definitely Post A Review If They Were Asked

More than a 35% would submit a review to advise others about their customer encounter and 24% would likely direct their review to the business itself.

Over a 26% would be willing to leave a review to assist other people with their choice making process.

Source: Podium

The Majority Of Best-selling Products Have A Typical Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star ratings.

According to consumer rating statistics, conversion rates begin to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

52% Of Customers Rely On A Product More If It Has Negative Reviews Also

We already discussed the positive and negative reviews and their impact on consumers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are positive. Customers anticipate to see some negative reviews.

Source: Capterra

95% Of Disappointed Consumers Will Go Back To A Company If A Company Deals With Problems Quickly And Efficiently

Consumers don't expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there is nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

83% Of Customers Do Not Rely On Advertising

The standard channels to reach clients aren't as influential as they utilized to be. The majority of users who no longer trust advertisements choose to take note of clients' recommendations online.

Source: Statuslabs

60 Percent Of Consumers Refer To Blog And Social Media Network Reviews On Their Mobile Devices Before Shopping

In-store purchasing is affected significantly by blogs and reviews on social media. With males being twice as likely to be influenced than women.

Reviews and score statistics show individuals value the opinion of peers more than any other content.

Source: Collective Bias

Consumers Could Invest 31% More With A Business That Has Great Reviews

Focus on this statistic. The better other users explain your service or product, the more money you can charge and consumer review stats reveal to us exactly just how much more.

Source: Martech Zone

Google Accounts For 57.5% Of All Reviews Across The World

Google is in the lead here, followed by Facebook as a distant second.

These the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

United States Shoppers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews

They focus on various aspects of the shopping experience when individuals read reviews. However according to online review statistics, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality in time are the next few considerations for more than 50% of American consumers.

Source: Statista

Over Half Of Consumers Will Not Use An Organisation If It Has Less Than A 4 Star Rating

This stat is among numerous that highlight the importance of online rankings. Now that news of customer complete satisfaction travels this fast, keeping your clients happy is more vital than ever.

57% of customers have actually searched for companies with more than four stars in 2018, which is up from 48% in 2017.

Moreover, 11 percent looked just for companies with a perfect five star ranking.

Source: Brightlocal

98% Of Yelp's Visitors Bought From A Business They Found On The Site

Typically, 142 million consumers go to Yelp every month. This is as excellent a time as any if you haven't claimed your free Yelp business page.

Source: RevLocal

82% Of Consumers Go To Review Sites Due To The Fact That They Want To Purchase A Product Or A Service And Want To Get The Truth About Business Services And Products.

Users come because they have currently formed a buying decision. The majority of them (89 percent) buy within a week of their visit.

Source: RevLocal