30% Of Clients Feel Comfortable With A Company Which Responds To Online Reviews

Communicating with your customers establishes trust. Even something as basic as responding to their reviews and remarks can make them feel appreciated.

As you might expect, customers who feel this way are happy to invest more cash with a business.

Source: Statuslabs

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More

We already discussed the positive and negative reviews and their result on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. Customers expect to see some unfavorable reviews.

Source: Capterra

More Than 4 Negative Reviews About A Company Or Service Might Decrease Sales By 70%

One negative review suffices for 35% of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

The Majority Of Individuals Aged 25 To 34 Posted Reviews

According to Statista, the more youthful generations are surprisingly the more vocal ones.

Source: Statista

88% Of Executives Consider Reputation Risk As A Top Business Issue

Reputation management stats show a business's reputation does not affect simply the customers. Prospective employees likewise look at rankings and take a look at reviews.

Source: Deloitte

74% Of Local Companies Have At A Minimum, 1 Google Review

One review is far from sufficient to improve your website's SERP ranking.

Looking at online ratings data, we found out that a company requires to have an average of 40 reviews before buyers "Award" it with a star.

Source: Brightlocal

89% Of Clients Browse A Businesses Feedback To Reviews

Not only do a lot of consumers read the review replies, 30% of them hold them in high regard. Nearly 96% read the reactions to their own reviews.

Source: Brightlocal

61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars

Overall two-thirds of businesses have good and exceptional ratings. Only 5% of companies have a ranking below 3 stars.

Source: Brightlocal

63.6 Percent Of Customers Check Out Google To Read Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.

These online review stats reveal the general popularity of a site can just go so far when it pertains to trust.

Source: Review Trackers

If A Company Manages To Solve Issues Quickly And Effectively, 95% Of Unsatisfied Consumers Will Go Back To A Company

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

77% Of Clients Would Most Likely Submit A Review If They Were Asked

More than a 35% would submit a review to notify others about their customer encounter and 24% would rather direct their review to the company itself.

Over a 26% would be willing to post a review to help other people with their choice making process.

Source: Podium

Software Application Reviews Influence Over 98% Of All Purchasers

18% of software purchasers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on only 2 percent of customers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

Consumer Reviews On Products Are Relied On Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the producer states. The reason, producers' descriptions are essentially advertisements.

Source: Martech Zone

83% Of Customers Don't Trust Advertising

The conventional channels to reach consumers aren't as influential as they used to be. The majority of users who no longer trust ads pick to take note of clients' suggestions online.

Source: Statuslabs

Reviews Published On Twitter Can Improve Revenues By 6.46 Percent

Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo