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Over Half Of Consumers Will Not Use An Organisation If It Has Less Than A 4 Star Score
This stat is among lots of that illustrate the value of online scores. Now that news of customer complete satisfaction travels this quick, keeping your customers delighted is more important than ever.
57% of customers have looked for business with more than four stars in 2018, which is up from 48% in 2017.
11 percent looked just for services with a perfect five star ranking.
Source: Brightlocal
86 Percent Of Consumers Would Think About Composing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the money they spend at your business. They will be prepared to share it if you offer them a good experience.
Source: Brightlocal
90 Percent Of Visitors Require Less Than 10 Reviews To Form An Opinion About A Business
You know what people say about first impressions?
Users get their first impression of your businesses through reviews. Typically through less than 10 of them.
If you don't have reviews on your website, consider asking your visitors to write one.
Source: Martech Zone
Software Reviews Impact Over 98% Of All Buyers
18% of software application buyers consider reviews to be an essential factor in the purchase process. Software application reviews have no impact whatsoever on just 2% of consumers. Two-thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions
Facebook is currently the most popular social network which can likewise influence our buying decisions.
According to social media reviews data, Facebook affects over half of users' purchase decisions.
If it has favorable reviews, Facebook reviews statistics expose that four out of 5 users are most likely to rely on a local business.
Source: RevLocal
Most Popular Products Have An Average Rating Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star scores.
According to customer rating stats, conversion rates begin to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
71% Of Millennials Search Consumer Reviews Of Professional Services
More than half of all individuals in need of a professional service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to choose a doctor or an attorney.
Young people (age 18-35) are even more likely to work with an expert based upon online reviews. Just 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
95% Of Unhappy Consumers Will Return To A Business If A Company Takes Care Of Issues Quickly And Effectively
Customers don't anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there is nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
61 Percent Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars
Typically 2 out of 3 businesses have exceptional and good ratings. Only 5% of companies have a rating listed below 3 stars.
Source: Brightlocal
Just 44% Of Local Companies Have Claimed Their Google My Business Listing
That's 56% of your competition that aren't benefiting from their listing.
While business listings on the major review platforms are complimentary, a surprisingly low number of businesses really utilize them.
Although we now know why consumer reviews are so powerful, many businesses apparently don't.
Source: LsaInsider
95 Percent Of Travelers Check Out Online Reviews Prior To Reserving Travel Services
Leisure and business tourists alike check out reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
70 Percent Of Consumers Prefer To Find Out About A Business Via Reviews And Short Articles, Rather Than Advertisements
Ads are all well and good, however it deserves attempting a different approach also. Reviews are by far the best method to discover the truth about a service or product.
Source: Statuslabs