53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review stats prove that 63% of client reviews remain without a response. That's regrettable, due to the fact that those companies are losing customers that way.

Source: Review Trackers

Unfavorable Reviews Can Increase Conversion By Up To 85%

It sounds insane, however negative reviews can be a positive factor for users to devote more time on your site. According to online review data, individuals spend more than five times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or faked reviews.

Source: Reevoo

91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of businesses doubt the integrity of online reviews. However, they recognize the enormous effect user scores have on their business. Unfavorable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out consumer reviews, concur that it increases their buying confidence.

Companies use the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

If It Has Negative Reviews As Well, 52% Of Consumers Trust A Product More

We already touched upon the negative and positive reviews and their impact on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Consumers expect to see some unfavorable reviews.

Source: Capterra

15 Percent Of Consumers Don't Trust Businesses Without Having Online Reviews

No trust suggests no interactions. 15% of possible clients will not even think about doing business with a company they can't find viewpoints about.

Source: Statuslabs

71% Of Millennials Search Consumer Reviews Of Expert Services

Majority of all people in need of an expert service turn to online reviews.

According to online reviews stats, 59% utilized online reviews to choose a lawyer or a physician.

Young people (age 18-35) are a lot more likely to work with an expert based upon online reviews. Just 19% of millennials will think about employing a legal representative without any.

Source: Thomson Reuters

Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Buying Process

Let's say you want to buy a brand-new automobile and there are several models which fit your requirements. How do you choose the very best one for you? Well, you read reviews.

With the help of other consumers, you quickly choose one that works for you. That's how favorable reviews convert customers into customers.

Source: Consumer Affairs

91 Percent Of Millennials Turn To Online Reviews As Much As Loved Ones

Online review statistics put consumers' reviews as the most trustworthy source of recommendations. Online reviews normally bring the exact same weight as guidance from friends and family.

Source: Brightlocal

90% Of Users Require Less Than 10 Reviews To Form An Opinion About A Business

You know what people say about first impressions, right?

Users get their impression of your businesses through reviews. Typically through less than 10 of them.

Consider asking your visitors to compose one if you don't have reviews on your site.

Source: Martech Zone

Reviews Published On Twitter Can Improve Online Sales By 6.46 Percent

Online review data reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

77% Of Consumers Would Likely Submit A Review If They Were Asked

More than a 35% would submit a review to inform others about their client encounter and 24% would most likely direct their review to the business itself.

Over a 26% would want to submit a review to help other individuals with their decision making process.

Source: Podium

Over Half Of Consumers Won't Use A Service If It Has Less Than A 4 Star Rating

This stat is among numerous that illustrate the importance of online rankings. Now that news of client fulfillment travels this quick, keeping your customers pleased is more crucial than ever.

57% of customers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11 percent looked just for organizations with a best five star rating.

Source: Brightlocal

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Customers

24% of US shoppers consider reviews as 'extremely influential'.

To show the value of online reviews and scores, did you know that 81 percent of consumers will pay more for a product with reviews and those same consumers are also going to accept slower shipping times for such items.

Source: Turntonetworks