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88% Of Executives Regard Reputation Risk As A Leading Business Concern
Reputation management statistics indicate a company's reputation does not impact simply the customers. Potential team members also look at ratings and take a look at reviews.
Source: Deloitte
74 Percent Of Local Businesses Have At A Minimum, 1 Google Review
A single review is far from enough to enhance your site's SERP ranking.
Taking a look at online rankings data, we found out that a business needs to have at least 40 reviews before clients "Award" it with a star.
Source: Brightlocal
Software Reviews Influence Over 98 Percent Of All Purchasers
18 percent of software application buyers consider reviews to be an essential factor in the purchase procedure. Software application reviews have no effect whatsoever on just 2% of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
Positive Reviews Motivate 68% Of Customers To Use Local Businesses
Because the large majority of consumers read reviews, you would want yours to be appealing to brand-new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
If A Business Makes An Effort To Solve Problems Rapidly And Effectively, 95% Of Disappointed Consumers Will Return To A Business
Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's absolutely nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of United States Consumers
24% of US consumers consider reviews as 'exceptionally influential'.
To highlight the significance of online reviews and ratings, did you know that 81 percent of customers will pay more for an item with reviews and those exact same customers are likewise ready to accept slower shipping times for such products.
Source: Turntonetworks
30% Of Customers Feel Comfortable With A Company Which Answers Online Reviews
Communicating with your consumers builds their trust. Even something as simple as responding to their reviews and remarks can make them feel valued.
As you might anticipate, clients who feel this way are ready to spend more cash with a company.
Source: Statuslabs
Reviews Shared On Twitter Can Help Improve Online Sales By 6.46 Percent
Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
71% Of Millennials Search Customer Reviews Of Professional Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to choose a legal representative or a doctor.
Younger people (age 18-35) are much more likely to work with a professional based upon online reviews. Only 19% of millennials will think about hiring a legal representative without any.
Source: Thomson Reuters
A Single Business Review Can Raise Its Conversions By 10%
Online review stats reveal user-generated content can do wonders in regards to conversions.
A single review can have a substantial influence on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can provide an astonishing 44% increase.
Source: RevLocal
Most Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they've gone to a vendor. Online review trends show individuals choose to comment if they had a positive experience, instead of a mediocre or unfavorable one.
Source: Brightlocal
89% Of Clients Browse A Businesses Replies To Reviews
Not only do many clients read the review replies, 30% of them value them highly. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
Just 44% Of Local Companies Have Actually Claimed Their Google My Business Listing
That's 56 percent of your competitors that aren't making the most of their listing.
While business listings on the significant review platforms are complimentary, a surprisingly low number of companies actually utilize them.
Although we now understand why customer reviews are so powerful, many businesses apparently don't.
Source: LsaInsider
Negative Reviews Can Increase Conversion By As Much As 85%
It sounds insane, but negative reviews can be a positive factor for users to devote more time on your website. According to online review data, people spend more than five times as long on a website when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or faked reviews if there aren't any negative ones.
Source: Reevoo
72 Percent Of Clients Will Not Take Action Unless They Check Out Some Reviews
Regardless of how eye-catching your marketing is, you still require client reviews. There's no skirting around it. Consumers are still happy to hear you out, but they trust other people more.
Source: My Testimonial Engine
83 Percent Of Customers Don't Trust Advertising
The standard channels to reach customers aren't as prominent as they used to be. The majority of users who no longer trust ads pick to pay attention to consumers' recommendations online.
Source: Statuslabs
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business
The star rating is the first thing consumers see. Still, users take note of other factors too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of United States consumers.
Source: Statista