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73% Of Consumers Believe Client Reviews Are More Important Than Star And Number Rankings
Online review stats make it clear people aren't satisfied with ratings alone.
Consumer reviews make the stats appear more authentic which is what the would-be customers are looking for. Nearly a third of consumers say written reviews are the only feature that makes them think the websites' reviews are pertinent and useful.
Source: Fan and Fuel
53% Of Customers Expect Businesses To Respond Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of client reviews go on without a response. That's regrettable, since those companies are losing clients that way.
Source: Review Trackers
67% Of Customers Say Reviews Are A "Very Crucial" Factor When Selecting A Solution Provider
When customers have to choose a service provider, reviews have a massive impact on their decision.
Source: DemandGenReport
More Than Half Of Consumers Aged 25-34 Posted Reviews
According to Statista, the younger generations are obviously the more vocal ones.
Source: Statista
The Average Review Length Has Become 65% Shorter Since 2010
Nowadays reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is comparable to that of a tweet.
Source: Review Trackers
64% Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017
30% of customers who read client reviews, agree that it increases their buying confidence.
Companies utilize the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all individuals in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to choose a legal representative or a doctor.
Young people (age 18-35) are a lot more inclined to hire an expert based upon online reviews. Only 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
61 Percent Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars
Typically 2 out of 3 companies have excellent and awesome rankings. Only 5% of businesses have a rating below three stars.
Source: Brightlocal
15% Of Clients Don't Trust Businesses Without Any Online Reviews
No trust implies no interactions. 15% of prospective consumers won't even consider working with a business they can't discover opinions about.
Source: Statuslabs
If It Has Negative Reviews As Well, 52% Of Consumers Trust A Product More
We already touched upon the positive and negative reviews and their effect on customers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are favorable. Customers anticipate to see some unfavorable reviews.
Source: Capterra
A One Star Boost In Ranking Can Result In A 5% To 9% Increase In Business Earnings
Businesses that treat consumers fairly normally flourish, review websites help make certain of that.
Source: Statuslabs
70% Of Customers Need To Check Out At Least Four Reviews Before They Can Rely On A Business
4 reviews may be too few. Many people check out a lot more reviews to get a clear view of how the business is actually doing. Do not depend on that figure alone.
Source: Brightlocal
Majority Of Customers Won't Use A Business If It Has Less Than A 4 Star Ranking
This stat is one of numerous that highlight the value of online rankings. Now that news of client satisfaction travels this fast, keeping your clients delighted is more important than ever.
57 percent of consumers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.
11 percent looked only for organizations with a perfect five star ranking.
Source: Brightlocal
Customers Could Spend 31 Percent More With A Business That Has Excellent Reviews
Pay attention to this statistic. The more detailed other users explain your product or service, the more cash you can charge and customer review statistics show us exactly just how much more.
Source: Martech Zone
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz