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83% Of All Younger Customers Were Invited To Leave A Review Recently
Of those asked, 80% of clients did give a review. In general, companies have actually asked 66% of all clients to give a review on their business.
Source: Brightlocal
77% Of Users Don't Trust Reviews That Are Older Than 3 Months
Consumers don't care how excellent your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.
It is for this reason that businesses need to be constantly requesting reviews.
Source: Statuslabs
95% Of Travelers Check Out Online Reviews Prior To Booking Travel Services
Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
Favorable Reviews Encourage 68 Percent Of Consumers To Choose Local Businesses
Considering that the vast majority of customers read reviews, you'd want yours to be appealing to brand-new clients? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Unfavorable Reviews Can Boost Conversion By Up To 85 Percent
It sounds crazy, however negative reviews can be a positive force for users to devote more time on your website. According to online review data, people spend more than 5 times as long on a website when they read negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.
Source: Reevoo
Online Product Reviews About A Product Can Boost Its Conversion Rate By More Than 270%
User review stats reveal the purchase probability for a product with 5 reviews is 270% higher than the very same item without reviews.
Source: Spiegel Research Center
89% Of Clients Prefer To Read Reviews On Their Smart Devices
Be it via an app or a mobile internet browser, people today choose to read reviews on their cell phones.
Source: Statista
A One Star Boost In Rating Can Cause A 5% To 9% Boost In Business Income
Businesses that treat clients fairly typically succeed, review sites help make sure of that.
Source: Statuslabs
89% Of Customers Read A Businesses Feedback To Reviews
Not only do many individuals read the review replies, 30% of them hold them in high regard. Nearly 96% read the feedback to their own reviews.
Source: Brightlocal
American Consumers Regard "Product Performance" To Be The Most Helpful Detail In Product Reviews
They focus on various aspects of the shopping experience when people check out reviews. But according to online review statistics, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of US customers.
Source: Statista
60 Percent Of Consumers Seek Advice From Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping
In-store shopping is influenced considerably by blogs and reviews on social networks. With males being two times as likely to be influenced than ladies.
Reviews and rating data reveal individuals value the viewpoint of peers more than any other content.
Source: Collective Bias
If A Company Manages To Solve Issues Rapidly And Efficiently, 95% Of Dissatisfied Clients Will Return To A Company
Clients don't anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a business can do to deal with a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday