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71% Of Millennials Browse Customer Reviews Of Professional Services
Majority of all individuals in need of a professional service rely on online reviews.
According to online reviews data, 59% utilized online reviews to select a doctor or an attorney.
Younger people (age 18-35) are much more inclined to employ a professional based on online reviews. Just 19% of millennials will consider hiring an attorney without any.
Source: Thomson Reuters
77% Of Users Do Not Rely On Reviews That Are Older Than Three Months
Clients don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.
Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that businesses need to be constantly asking for reviews.
Source: Statuslabs
Positive Reviews Encourage 68 Percent Of Customers To Choose Local Businesses
Given that the vast majority of customers read reviews, you would want yours to be appealing to brand-new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
74 Percent Of Local Companies Have At Least One Google Review
A single review is far from sufficient to enhance your website's SERP ranking.
Taking a look at online ratings statistics, we found out that a business requires to have an average of 40 reviews before customers "Award" it with a star.
Source: Brightlocal
If A Business Manages To Fix Problems Rapidly And Effectively, 95% Of Dissatisfied Customers Will Return To A Company
Customers do not expect you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
A One Star Increase In Score Can Cause A 5% To 9% Increase In Business Income
Businesses that treat consumers well typically flourish, review websites help ensure of that.
Source: Statuslabs
Fifty Percent Of All Millennial's "Constantly" Check Out Online Reviews For Businesses
Younger individuals understand the value of being informed. User-generated content has an indisputable influence on consumers.
They will recognize what they've been missing out on if businesses stop to consider the power of consumer reviews over millennials. Older individuals are different though, only 6% of people aged 55 or older read reviews.
Source: Brightlocal
Just 44% Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the significant review platforms are free, a surprisingly low number of companies in fact utilize them.
Although we now know why client reviews are so effective, a lot of businesses apparently do not.
Source: LsaInsider
91% Of Millennials Trust Online Reviews As Much As Family And Friends
Online review statistics place consumers' reviews as the most trustworthy source of suggestions. Online reviews typically bring the very same weight as advice from friends and family.
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services
Leisure and business tourists alike read reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
30% Of Consumers Feel Favorable To A Company Which Responds To Online Reviews
Corresponding with your consumers creates trust. Even something as simple as reacting to their reviews and comments can make them feel valued.
As you may expect, clients who feel this way are happy to invest more cash with a business.
Source: Statuslabs
53% Of Customers Anticipate Businesses To Reply Within A Week To Negative Reviews
Online review statistics prove that 63% of customer reviews remain without a reply. That's too bad, since those companies are losing consumers that way.
Source: Review Trackers