61 Percent Of Local Businesses Have An Average Rating Of 4 To 5 Stars

Generally two thirds of companies have exceptional and good scores. Just 5% of companies have a rating below 3 stars.

Source: Brightlocal

30% Of Customers Feel Positive About A Company Which Answers Online Reviews

Staying connected with your consumers creates trust. Even something easy like responding to their reviews and remarks can make them feel valued.

As you may expect, clients who feel this way are happy to invest more money with a business.

Source: Statuslabs

95% Of Disappointed Clients Will Return To A Business If A Business Deals With Problems Rapidly And Effectively

Consumers do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there is nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of consumer reviews stay without a response. That's regrettable, due to the fact that those businesses are losing clients that way.

Source: Review Trackers

Facebook Reviews Impact More Than 50 Percent Of Customers' Buying Decisions

Facebook is presently the most popular social media which can also influence our buying decisions.

According to social reviews statistics, Facebook affects over half of users' purchase decisions.

Facebook reviews stats expose that four out of five users are most likely to rely on a local business if it has positive reviews.

Source: RevLocal

Just 6% Of Consumers Do Not Trust Customer Reviews At All

According to client review stats, a massive 19% of consumers always trust online reviews and never ever a make a purchase without reading reviews.

Source: Statista

The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010

As of late reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is similar to that of tweet from twitter.

Source: Review Trackers

More Than Four Negative Reviews About A Business Or Service May Decrease Sales By 70%

One negative review suffices for 35 percent of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

88% Of Executives Judge Reputation Risk As A Leading Business Problem

Reputation management stats suggest a company's reputation doesn't impact just the clients. Prospective team members likewise look at ratings and read reviews.

Source: Deloitte

Most Best-selling Items Have A Typical Rating Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star rankings.

According to client rating statistics, conversion rates start to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

A Lone Business Review Can Raise Its Conversions By 10%

Online review statistics reveal user-generated material can do wonders in terms of conversions.

A single review can have a massive impact on your business.

A hundred reviews can raise your conversion rates by as much as 37 percent. 2 hundred can provide an astonishing 44% boost.

Source: RevLocal

Consumer Reviews On Items Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the manufacturer says. The reason, makers' descriptions are generally advertisements.

Source: Martech Zone

American Shoppers Consider "Product Performance" To Be The Most Useful Information In Product Reviews

When people check out reviews, they concentrate on different elements of the shopping experience. But according to online review statistics, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of American consumers.

Source: Statista

Negative Reviews Can Improve Conversion By As Much As 85 Percent

It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your site. According to online review data, people spend more than 5 times as long on a site when they read negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or fabricated reviews.

Source: Reevoo

70% Of Customers Need To Check Out A Minimum Of 4 Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people check out a lot more reviews to get an idea of how the business is actually doing. Don't depend upon that figure alone.

Source: Brightlocal

83% Of All Younger Shoppers Were Asked To Leave A Review Recently

Of those invited, 80% of consumers did post a review. Overall, businesses have actually asked 66% of all customers to post a review on their company.

Source: Brightlocal

67% Of Consumers Say Reviews Are A "Very Important" Factor When Choosing A Service Provider

Reviews have a huge effect on their decision when customers have to pick a solution provider.

Source: DemandGenReport

If They Were Asked, 77% Of Clients Would Definitely Post A Review

More than a 35% would post a review to educate others about their client encounter and 24% would most likely direct their review to the company itself.

Over a 26% would be willing to submit a review to assist other people with their choice making process.

Source: Podium