Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions

Facebook is currently the most popular social network which can also affect our purchasing preferences.

According to social reviews data, Facebook affects the majority of users' purchase decisions.

If it has positive reviews, Facebook reviews stats expose that four out of 5 users are likely to rely on a local business.

Source: RevLocal

30% Of Customers Feel Favorable To A Business Which Answers Online Reviews

Corresponding with your clients establishes trust. Even something as basic as responding to their comments and reviews can make them feel appreciated.

As you might expect, clients who feel this way are going to spend more money with a company.

Source: Statuslabs

Reviews Shared On Twitter Can Grow Online Sales By 6.46%

Online review statistics show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Use A Business

This stat is among lots of that show the significance of online scores. Now that news of consumer satisfaction travels this fast, keeping your consumers delighted is more vital than ever.

57 percent of customers have actually looked for companies with more than four stars in 2018, which is up from 48% in 2017.

Additionally, 11% looked just for organizations with an ideal five star ranking.

Source: Brightlocal

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two-thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

95% Of Disappointed Clients Will Return To A Company If A Business Deals With Issues Rapidly And Effectively

Clients don't anticipate you to be perfect. They do expect you to fix things when they go wrong. If there's absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

60 Percent Of Customers Seek Advice From Blog And Social Media Reviews On Their Mobile Phones Prior To Shopping

In-store purchasing is affected significantly by blogs and reviews on social media. With males being two times as likely to be influenced than ladies.

Reviews and ranking statistics reveal people value the opinion of peers more than any other content.

Source: Collective Bias

Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process

Let's say you want to buy a new car and there are several models which fit your criteria. How do you pick the best one for you? Well, you read online reviews.

With the help of other people, you manage to choose one that works for you. That's how favorable reviews convert consumers into consumers.

Source: Consumer Affairs

More Than Four Negative Reviews About A Business Or Service May Decrease Sales By 70 Percent

One negative review suffices for 35 percent of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

89% Of Shoppers Want To Read Reviews Using Their Smart Devices

Be it by means of an app or a mobile browser, folks choose to read reviews on their cell phones.

Source: Statista

67% Of Customers Report Reviews Are A "Very Important" Factor When Selecting A Solution Provider

When customers need to select a solution provider, reviews have an enormous impact on their decision.

Source: DemandGenReport

15 Percent Of Customers Do Not Trust Businesses Without Online Reviews

No trust suggests no interactions. 15 percent of potential clients won't even consider doing business with a business they can't find opinions about.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business

The star ranking is the first thing customers see. Still, users focus on other aspects as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of United States consumers.

Source: Statista

53% Of Customers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of client reviews remain without a response. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

Consumer Reviews On Products Are Relied On Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other individuals opinions before they ever trust what the maker states. The reason, producers' descriptions are basically advertisements.

Source: Martech Zone

88% Of Executives Judge Reputation Risk As A Leading Business Issue

Reputation management stats indicate a business's reputation does not affect just the customers. Prospective employees likewise look at rankings and take a look at reviews.

Source: Deloitte

More Than Half Of People Aged 25 To 34 Submitted Reviews

According to Statista, the more youthful generations are seemingly the more opinionated ones.

Source: Statista