If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use An Organisation

This stat is one of many that highlight the value of online ratings. Now that news of consumer complete satisfaction travels this fast, keeping your clients delighted is more crucial than ever.

57% of customers have looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for services with a perfect five star score.

Source: Brightlocal

Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is presently the most popular social media which can also affect our purchasing preferences.

According to social reviews data, Facebook impacts over half of users' purchase decisions.

Facebook reviews stats reveal that 4 out of five users are more likely to trust a local business if it has favorable reviews.

Source: RevLocal

15 Percent Of Clients Do Not Trust Businesses With No Online Reviews

No trust indicates no interactions. 15 percent of possible clients will not even consider working with a company they can't find opinions about.

Source: Statuslabs

Online Item Reviews About An Item Can Amplify Its Conversion Rate By More Than 270 Percent

User review stats show the purchase likelihood for a product with 5 reviews is 270% higher than the exact same item without reviews.

Source: Spiegel Research Center

If A Business Takes Care Of Problems Rapidly And Efficiently, 95% Of Disappointed Consumers Will Return To A Company

Consumers don't expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there is nothing else a business can do to solve a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

Online Reviews Affect 67.7% Of Customer Buying Decisions

More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Positive Reviews Encourage 68 Percent Of Consumers To Choose A Local Business

Because the large bulk of customers check out reviews, you'd want yours to be enticing to brand-new customers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Customers Might Spend 31% More With A Business That Has Great Reviews

Take note of this fact. The more detailed other users describe your product and services, the more money you can charge and customer review stats show us exactly how much more.

Source: Martech Zone

Software Application Reviews Influence Over 98 Percent Of All Purchasers

18% of software purchasers consider reviews to be a vital factor in the purchase procedure. Software reviews have no impact whatsoever on only 2% of consumers. Two-thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

63.6% Of Consumers Go To Google To Check For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.

When it comes to trust, these online review stats reveal the general appeal of a site can only go so far.

Source: Review Trackers

61% Of Regional Businesses Have An Average Rating Of 4 Or 5 Stars

Generally 2 out of 3 companies have great and awesome ratings. Only 5% of companies have a score listed below 3 stars.

Source: Brightlocal

US Consumers Consider "Product Performance" To Be The Most Useful Information In Product Reviews

When people read reviews, they concentrate on different aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of US consumers.

Source: Statista

60 Percent Of Consumers Consult Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping

In-store purchasing is affected significantly by blogs and reviews on social networks. With men being twice as likely to be affected than ladies.

Reviews and score statistics reveal people value the opinion of peers more than any other material.

Source: Collective Bias

53% Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.

Today's consumers are wary and want the best bang for their dollar. It's no wonder that they consider checking out reviews as a big part of the buying decision.

Source: Statista

Reviews Shared On Twitter Can Help Boost Revenues By 6.46%

Online review data reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

88% Of Americans Declared That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics

Statistics reveal that reviews were more successful than TV ads at 37%, social networks at 23% and display ads at 49%.

Source: Statista