30% Of Consumers Feel Comfortable With A Company Which Responds To Online Reviews

Corresponding with your consumers develops trust. Even something easy like responding to their comments and reviews can make them feel appreciated.

As you might expect, clients who feel this way are going to spend more cash with a business.

Source: Statuslabs

64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who check out consumer reviews, concur that it increases their buying confidence.

Organizations utilize the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

91% Of Millennials Trust Online Reviews As Much As Family And Friends

Online review statistics put customers' reviews as the most trustworthy source of recommendations. Online reviews typically carry the same weight as guidance from loved ones.

Source: Brightlocal

72% Of Customers Will Not Take Action Unless They Read Some Reviews

Irrespective of how attractive your marketing is, you still require customer reviews. There is no skirting around it. Customers are still ready to hear you out, but they rely on other people more.

Source: My Testimonial Engine

77% Of Users Don't Trust Reviews That Are Older Than 3 Months

Clients don't care how excellent your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.

Consumers understand businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.

It is for this reason that companies need to be constantly requesting reviews.

Source: Statuslabs

71% Of Millennials Browse Consumer Reviews Of Professional Services

Over half of all individuals in need of a professional service turn to online reviews.

According to online reviews statistics, 59% used online reviews to select a doctor or an attorney.

Young people (age 18-35) are a lot more likely to hire an expert based upon online reviews. Only 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

Favorable Reviews Motivate 68 Percent Of Consumers To Use Local Businesses

Given that the large bulk of consumers read reviews, you'd want yours to be appealing to brand-new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Facebook Reviews Affect More Than 50 Percent Of Customers' Buying Decisions

Facebook is presently the most popular social network which can also influence our purchasing decisions.

According to social media reviews statistics, Facebook impacts more than half of users' purchase choices.

Facebook reviews statistics reveal that 4 out of 5 users are more likely to trust a local business if it has favorable reviews.

Source: RevLocal

Over Half Of Consumers Will Not Use A Service If It Has Less Than A 4 Star Rating

This stat is among lots of that illustrate the value of online rankings. Now that news of client satisfaction travels this fast, keeping your consumers delighted is more crucial than ever.

57% of consumers have actually looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for services with a best five star score.

Source: Brightlocal

More Than 4 Negative Reviews About A Business Or Service May Decrease Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics

Statistics reveal that reviews were more helpful than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

95% Of Dissatisfied Clients Will Go Back To A Company If A Business Deals With Problems Rapidly And Effectively

Clients do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there's nothing else a company can do to fix a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Only 44% Of Local Businesses Have Accepted Their Google My Business Listing

That's 56% of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are free, a surprisingly low number of companies really make use of them.

Although we now know why consumer reviews are so powerful, the majority of businesses apparently do not.

Source: LsaInsider

15 Percent Of Users Don't Trust Businesses Without Any Online Reviews

No trust means no interactions. 15% of possible clients will not even think about working with a business they can't find opinions about.

Source: Statuslabs

53 Percent Of Americans Consider Product Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.

Today's buyers are smart and desire the very best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the purchasing decision.

Source: Statista

A One Star Increase In Rating Can Result In A 5% To 9% Boost In Business Profits

Businesses that treat consumers honorably normally flourish, review websites help make sure of that.

Source: Statuslabs

Clients Might Invest 31% More With A Business That Has Fantastic Reviews

Take note of this fact. The better other users explain your product or service, the more money you can charge and customer review stats show us exactly just how much more.

Source: Martech Zone

Half Of All Of The Millennial's "Always" Read Online Reviews For Companies

More youthful individuals understand the worth of being informed. User-generated content has an indisputable effect on consumers.

If businesses stop to consider the power of customer reviews over millennials, they will understand what they've been missing out on. Older people are various though, only 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal