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83% Of All Younger Shoppers Were Asked To Leave A Review Recently
Of those invited, 80% of consumers did leave a review. Overall, businesses have asked 66% of all clients to post a review on their company.
Source: Brightlocal
89% Of Clients Read A Businesses Feedback To Reviews
Not only do a lot of clients check out the review replies, 30% of them hold them in high regard. Almost 96% read the responses to their own reviews.
Source: Brightlocal
53% Of Customers Expect Businesses To Answer Back Within A Week To Negative Reviews
Online review stats prove that 63% of client reviews remain without a response. That's too bad, due to the fact that those companies are losing clients that way.
Source: Review Trackers
60 Percent Of Customers Check Out Blog And Social Network Reviews On Their Mobile Devices Before Shopping
In-store shopping is affected significantly by blogs and reviews on social media. With men being two times as likely to be influenced than ladies.
Reviews and score data show individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
If They Were Asked, 77% Of Customers Would Most Likely Post A Review
More than a 35% would leave a review to inform others about their customer experience and 24% would undoubtedly direct their review to the business itself.
Over a 26% would want to submit a review to help other individuals with their decision making process.
Source: Podium
86% Of Customers Would Think About Writing A Review For A Business
Your clients are your most important resource, and it's not only because of the cash they spend at your business. If you give them a good experience, they will be willing to share it.
Source: Brightlocal
Reviews Are The 3rd Most Influential Ranking Factor For Google's Local 3 Pack
Review signals (quantity, variety, etc.) represent 15.44% of Google's algorithm for local ranking.
Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
Software Application Reviews Impact Over 98% Of All Buyers
18 percent of software buyers consider reviews to be a necessary factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2 percent of consumers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
Google Accounts For 57.5% Of All Reviews Worldwide
Google is in the lead here, followed by Facebook as a far-off second.
Here are the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
72% Of Consumers Will Not Take Action Before They Check Out Some Reviews
Irrespective of how attractive your marketing is, you still need customer reviews. There's no other way around it. Clients are still happy to hear you out, but they trust other people more.
Source: My Testimonial Engine
64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30% of customers who read consumer reviews, agree that it increases their buying confidence.
Companies use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
If It Has Negative Reviews As Well, 52% Of Consumers Trust A Product More
We already discussed the negative and positive reviews and their effect on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Customers expect to see some negative reviews.
Source: Capterra
70% Of Consumers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business
4 reviews may be too few. Many people read many more reviews to get a clear view of how business is really doing. Do not depend upon that statistic alone.
Source: Brightlocal
Almost All Customers, Who Use Online Reviews, Read Them Early In The Buying Process
Let's say you wish to purchase a brand-new vehicle and there are a number of models which fit your criteria. How do you pick the very best one for you? Well, you read the reviews.
With the help of other people, you manage to decide on a model that works for you. That's how favorable reviews convert consumers into consumers.
Source: Consumer Affairs
Favorable Reviews Motivate 68% Of Customers To Use A Local Business
Given that the large majority of customers check out reviews, you'd want yours to be appealing to new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
15% Of Customers Do Not Trust Businesses Without Having Online Reviews
No trust indicates no interactions. 15% of prospective customers will not even think about working with a company they can't find viewpoints about.
Source: Statuslabs