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Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Buying Process
Let's say you want to purchase a brand-new car and there are several models which fit your criteria. How do you select the best one for you? Well, you read the reviews.
With the help of other people, you manage to decide on one that works for you. That's how positive reviews transform customers into clients.
Source: Consumer Affairs
Online Item Reviews About An Item Can Increase Its Conversion Rate By More Than 270 Percent
User review stats show the purchase probability for a product with five reviews is 270 percent higher than the very same product without reviews.
Source: Spiegel Research Center
63.6 Percent Of Consumers Visit Google To Look For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.
When it comes to trust, these online review stats reveal the basic popularity of a site can only go so far.
Source: Review Trackers
95% Of Unhappy Clients Will Return To A Business If A Business Takes Care Of Problems Quickly And Efficiently
Clients do not expect you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is absolutely nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
70% Of Customers Prefer To Discover A Business By Means Of Reviews And Articles, Rather Than Advertisements
Ads are all well and good, however it deserves trying a different approach too. Reviews are by far the very best method to discover the truth about a service or product.
Source: Statuslabs
Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of USA Customers
24% of US buyers consider reviews as 'incredibly influential'.
To illustrate the significance of online reviews and scores, did you know that 81 percent of consumers will pay more for an item with reviews and those very same clients are also willing to accept slower shipping times for such items.
Source: Turntonetworks
If They Were Asked, 77% Of Clients Would Definitely Submit A Review
More than a 35% would post a review to advise others about their consumer encounter and 24% would rather direct their review to the company itself.
Over a 26% would be willing to submit a review to help other individuals with their decision making process.
Source: Podium
53% Of Americans Consider Item Reviews And Rankings As The Most Essential Part Of Online Shopping.
Today's shoppers are wary and desire the best bang for their dollar. It's no wonder that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
49 Percent Of Customers Consider The Number Of Online Reviews As An Essential Factor In Their Buying Decision
Customers value not just the quality or nature of the reviews, but they consider their quantity and recency as well.
The share of customers, who focus on the variety of reviews is currently at 46 percent.
Source: Brightlocal
72 Percent Of Clients Will Not Take Action Unless They Check Out Some Reviews
No matter how tempting your marketing is, you still require consumer reviews. There is no other way around it. Clients are still willing to hear you out, however they rely on other people more.
Source: My Testimonial Engine
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review stats show user-generated content can do wonders in regards to conversions.
A single review can have a huge effect on your business.
A hundred reviews can increase your conversion rates by as much as 37%. Two hundred can supply an astonishing 44% boost.
Source: RevLocal
88% Of Executives View Reputation Risk As A Leading Business Issue
Reputation management statistics show a company's reputation does not impact simply the clients. Prospective employees likewise look at ratings and take a look at reviews.
Source: Deloitte
90% Of Users Need Less Than 10 Reviews To Form An Opinion About A Business
You know what individuals say about first impressions, right?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
Consider asking your visitors to write one if you do not have reviews on your website.
Source: Martech Zone
73% Of Consumers Believe Client Reviews Are More Important Than Star And Number Scores
Online review stats make it clear individuals aren't satisfied with ratings alone.
Consumer reviews make the statistics appear more genuine which is what the would-be customers are searching for. Almost a third of consumers say written reviews are the only feature that makes them believe the websites' reviews are useful and appropriate.
Source: Fan and Fuel
A One Star Increase In Rating Can Lead To A 5% To 9% Boost In Business Profits
Businesses that treat clients fairly typically flourish, review websites help ensure of that.
Source: Statuslabs
53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews
Online review stats clarify that 63% of client reviews go on without a reaction. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers