If A Company Manages To Fix Issues Rapidly And Effectively, 95% Of Disappointed Customers Will Go Back To A Business

Consumers don't expect you to be perfect. When things go wrong, they do expect you to take care of things. If there is absolutely nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Negative Reviews Can Boost Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive driver for users to spend more time on your site. According to online review data, people devote more than 5 times as long on a site when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

70 Percent Of Consumers Need To Read At Least 4 Reviews Before They Can Trust A Business

Four reviews may be too few. Many people read many more reviews to get an idea of how business is really doing. Don't depend on that fact alone.

Source: Brightlocal

70 Percent Of Consumers Prefer To Learn About A Business Via Articles And Reviews, Instead Of Advertisements

Ads are all well and good, but it's worth trying a different approach also. Reviews are by far the best method to find the truth about a service or product.

Source: Statuslabs

90 Percent Of Buyers Need Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what people say about first impressions?

Users get their impression of your businesses through reviews. Usually through less than 10 of them.

If you do not have reviews on your website, consider asking your visitors to compose one.

Source: Martech Zone

The Average Review Word Count Has Actually Gotten 65% Much Shorter Since 2010

Recently reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of a twitter tweet.

Source: Review Trackers

Reviews Posted On Twitter Can Boost Sales By 6.46%

Online review statistics show that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

60 Percent Of Consumers Refer To Blog And Social Media Network Reviews On Their Mobile Phones Before Shopping

In-store purchasing is affected considerably by blogs and reviews on social networks. With males being two times as likely to be influenced than women.

Reviews and ranking stats show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

A One Star Increase In Rating Can Cause A 5% To 9% Increase In Business Income

Businesses that treat consumers well generally succeed, review sites help make sure of that.

Source: Statuslabs

Online Item Reviews About A Product Can Amplify Its Conversion Rate By A Whopping 270%

User review statistics reveal the purchase possibility for a product with 5 reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

89% Of Individuals Like To Read Reviews Using Their Smartphones

Be it via an app or a mobile web browser, customers choose to read reviews on their mobile phones.

Source: Statista

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of companies question the integrity of online reviews. Nonetheless, they realize the enormous impact user rankings have on their business. Unfavorable client or employee reviews can affect 90% of job seekers.

Source: Career Arc

53% Of Customers Expect Businesses To Reply Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of client reviews remain without a response. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

The Majority Of Shoppers Aged 25-34 Gave Reviews

According to Statista, the more youthful generations are plainly the more vocal ones.

Source: Statista

74 Percent Of Regional Companies Have At Least 1 Google Review

A single review is far from adequate to improve your site's SERP ranking.

Looking at online scores statistics, we learnt that a company requires to have an average of 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

US Buyers Regard "Product Performance" To Be The Most Valuable Information In Product Reviews

They focus on various aspects of the shopping experience when individuals check out reviews. But according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of US clients.

Source: Statista

The Majority Of Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have gone to a vendor. Online review trends show individuals prefer to comment if they had a favorable experience, instead of a average or unfavorable one.

Source: Brightlocal