71% Of Millennials Search Consumer Reviews Of Expert Services

Over half of all people in need of a professional service rely on online reviews.

According to online reviews statistics, 59% utilized online reviews to select a medical professional or a lawyer.

Young people (age 18-35) are even more likely to work with an expert based upon online reviews. Just 19% of millennials will consider employing an attorney without any.

Source: Thomson Reuters

83% Of All Young Shoppers Were Invited To Give A Review Recently

Of those invited, 80% of customers did leave a review. In general, businesses have asked 66% of all clients to give a review on their business.

Source: Brightlocal

72% Of Customers Will Not Take Action Unless They Read Some Reviews

No matter how eye-catching your marketing is, you still need customer reviews. There is no skirting around it. Consumers are still willing to hear you out, however they rely on other people more.

Source: My Testimonial Engine

If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More

We already discussed the positive and negative reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are fake. Consumers anticipate to see some unfavorable reviews.

Source: Capterra

Many Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have visited a supplier. Online review trends reveal people prefer to comment if they had a positive experience, rather than a mediocre or negative one.

Source: Brightlocal

67% Of Consumers Suggest Reviews Are A "Very Crucial" Factor When Selecting A Service Provider

Reviews have a huge effect on their decision when clients have to select a solution provider.

Source: DemandGenReport

95% Of Disappointed Clients Will Return To A Company If A Company Manages To Resolve Issues Quickly And Efficiently

Customers don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

15 Percent Of Consumers Do Not Trust Businesses With No Online Reviews

No trust suggests no interactions. 15 percent of potential clients will not even think about working with a business they can't discover opinions about.

Source: Statuslabs

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Use An Organisation

This stat is one of numerous that illustrate the importance of online ratings. Now that news of client satisfaction travels this fast, keeping your consumers happy is more vital than ever.

57 percent of consumers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11% looked just for companies with a best five star rating.

Source: Brightlocal

53 Percent Of Americans Consider Product Reviews And Ratings As The Most Important Part Of The Online Shopping Experience In 2018.

Today's shoppers are smart and desire the best bang for their dollar. It's no wonder that they consider checking out reviews as a huge part of the purchasing decision.

Source: Statista

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of businesses doubt the integrity of online reviews. However, they realize the massive impact user scores have on their business. Undesirable consumer or employee reviews can influence 90% of job seekers.

Source: Career Arc

88% Of Executives View Reputation Risk As A Top Business Concern

Reputation management statistics show a company's reputation doesn't affect just the customers. Potential employees also look at rankings and take a look at reviews.

Source: Deloitte

Favorable Reviews Encourage 68 Percent Of Consumers To Choose A Local Business

Since the large majority of customers check out reviews, you'd want yours to be enticing to new clients, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

A Single Business Review Can Raise Its Conversions By 10%

Online review stats reveal user-generated material can do miracles in terms of conversions.

A single review can have an enormous influence on your business.

A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can supply a mind-blowing 44 percent boost.

Source: RevLocal

Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions

Facebook is presently the most popular social media which can also influence our buying decisions.

According to social media reviews stats, Facebook impacts more than half of users' purchase choices.

If it has favorable reviews, Facebook reviews statistics reveal that four out of five users are most likely to trust a local business.

Source: RevLocal

91 Percent Of Millennials Depend On Online Reviews As Much As Family And Friends

Online review statistics place clients' reviews as the most reliable source of recommendations. Online reviews typically bring the exact same weight as suggestions from loved ones.

Source: Brightlocal

53% Of Customers Anticipate Companies To Respond Within A Week To Unfavorable Reviews

Online review statistics show that 63% of customer reviews remain without a response. That's too bad, since those companies are losing clients that way.

Source: Review Trackers