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83% Of All Younger Customers Were Asked To Leave A Review Recently
Of those invited, 80% of clients did post a review. Overall, businesses have asked 66% of all clients to post a review on their business.
Source: Brightlocal
67% Of Consumers Say Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider
When customers have to pick a service provider, reviews have an enormous influence on their decision.
Source: DemandGenReport
53 Percent Of Americans Consider Item Reviews And Rankings As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and desire the very best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the buying decision.
Source: Statista
When Buying Home Electronics, 88% Of Americans Reported That Product Reviews Were The Most Influential Factor
Statistics reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista
71% Of Millennials Browse Consumer Reviews Of Professional Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews statistics, 59% used online reviews to choose a lawyer or a medical professional.
Younger people (age 18-35) are even more inclined to employ an expert based on online reviews. Only 19% of millennials will consider employing a legal representative without any.
Source: Thomson Reuters
More Than 4 Negative Reviews About A Company Or Service May Reduce Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.
Naturally, they can be compensated by the sheer variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
90 Percent Of Clients Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what people state about first impressions?
Users get their impression of your businesses through reviews. Typically through less than 10 of them.
Think about asking your visitors to write one if you don't have reviews on your site.
Source: Martech Zone
Customers Might Invest 31 Percent More With A Business That Has Terrific Reviews
Focus on this statistic. The more detailed other users explain your product and services, the more money you can charge and customer review stats reveal to us exactly how much more.
Source: Martech Zone
Just 6% Of Consumers Don't Trust Consumer Reviews At All
According to client review statistics, a massive 19% of consumers constantly trust online reviews and never a buy without reading reviews first.
Source: Statista
52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews Also
We already touched upon the negative and positive reviews and their effect on consumers. However, all products have their faults, it raises red flags that possibly the reviews are fake if all of a products reviews are favorable. Customers anticipate to see some negative reviews.
Source: Capterra
53% Of Customers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of customer reviews remain without a reply. That's too bad, due to the fact that those businesses are losing clients that way.
Source: Review Trackers
61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars
Overall two-thirds of businesses have exceptional and awesome rankings. Just 5% of companies have a ranking listed below three stars.
Source: Brightlocal
Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social media which can also influence our buying preferences.
According to social reviews statistics, Facebook affects the majority of users' purchase decisions.
Facebook reviews stats expose that four out of five users are more likely to trust a local business if it has favorable reviews.
Source: RevLocal
89% Of Customers Choose To Read Reviews Using Their Mobile Phones
Be it via an app or a mobile browser, most people choose to read reviews on their cell phones.
Source: Statista