95% Of Dissatisfied Customers Will Return To A Company If A Company Manages To Fix Problems Quickly And Efficiently

Consumers don't expect you to be perfect. When things go wrong, they do expect you to resolve things. If there's nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

86 Percent Of Consumers Would Think About Writing A Review For A Business

Your consumers are your most important resource, and it's not just because of the money they spend at your business. They will be willing to share it if you give them a good experience.

Source: Brightlocal

70 Percent Of Consumers Need To Read A Minimum Of 4 Reviews Before They Can Trust A Business

Four reviews may be too few. Most people check out much more reviews to get a clear view of how business is in fact doing. Don't depend upon that fact alone.

Source: Brightlocal

49% Of Consumers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision

Customers value not just the quality or nature of the reviews, but they consider their number and recency also.

The share of clients, who pay attention to the variety of reviews is presently at 46 percent.

Source: Brightlocal

53% Of Consumers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of client reviews remain without a response. That's too bad, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010

Currently reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is similar to that of a twitter tweet.

Source: Review Trackers

Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of USA Clients

24% of US buyers consider reviews as 'very influential'.

To highlight the importance of online reviews and scores, did you understand that 81% of consumers will pay more for a product with reviews and those same consumers are also ready to accept slower shipping times for such items.

Source: Turntonetworks

83% Of All Young People Were Invited To Submit A Review Recently

Of those invited, 80% of consumers did submit a review. Overall, businesses have actually asked 66% of all clients to give a review on their company.

Source: Brightlocal

63.6 Percent Of Consumers Visit Google To Check For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.

These online review stats show the general appeal of a website can only go so far when it concerns trust.

Source: Review Trackers

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Buying Home Electronic Devices

Stats reveal that reviews were more beneficial than TV advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

Reviews Shared On Twitter Can Help Boost Sales By 6.46%

Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of businesses question the integrity of online reviews. Nonetheless, they recognize the enormous impact user rankings have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.

Source: Career Arc

A Lone Business Review Can Raise Its Conversions By 10%

Online review stats reveal user-generated content can do miracles in terms of conversions.

A single review can have a massive influence on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44 percent boost.

Source: RevLocal

Consumers Could Spend 31 Percent More With A Business That Has Great Reviews

Pay attention to this statistic. The better other users explain your product and services, the more cash you can charge and consumer review stats reveal to us precisely how much more.

Source: Martech Zone

More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70%

One negative review suffices for 35% of a site's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone