If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Use A Service

This stat is among numerous that illustrate the importance of online scores. Now that news of consumer fulfillment travels this quick, keeping your customers delighted is more important than ever.

57 percent of customers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11% looked only for organizations with an ideal five star ranking.

Source: Brightlocal

Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Buying Process

Let's say you want to buy a new vehicle and there are numerous models which fit your requirements. How do you select the best one for you? Well, you read the reviews.

With the help of other people, you quickly pick one that works for you. That's how favorable reviews convert customers into clients.

Source: Consumer Affairs

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of businesses question the integrity of online reviews. Nevertheless, they realize the massive impact user scores have on their business. Undesirable customer or employee reviews can affect 90% of job seekers.

Source: Career Arc

82 Percent Of Consumers Visit Review Sites Because They Wish To Purchase A Service Or A Product And Wish To Get The Truth About Business Product Or Services.

Review sites are places that customers go to get the truth about a item, business or service . Users come because they have actually currently formed a buying decision. The bulk of them (89 percent) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

30% Of Consumers Feel Comfortable With A Company Which Answers Online Reviews

Keeping in touch with your consumers establishes trust. Even something like responding to their reviews and remarks can make them feel valued.

As you may expect, clients who feel this way are ready to spend more cash with a company.

Source: Statuslabs

90 Percent Of Customers Need Less Than 10 Reviews To Form A Viewpoint About A Business

You know what people state about very first impressions?

Users get their first impression of your businesses through reviews. Usually through less than 10 of them.

Consider asking your visitors to compose one if you don't have reviews on your website.

Source: Martech Zone

53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of consumer reviews remain without a reply. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

83% Of All Younger Clients Were Asked To Post A Review Recently

Of those invited, 80% of consumers did post a review. In general, companies have asked 66% of all customers to submit a review on their company.

Source: Brightlocal

73 Percent Of Consumers Believe Consumer Reviews Are More Crucial Than Star And Number Ratings

Online review statistics make it clear people aren't satisfied with scores alone.

Customer reviews make the stats appear more genuine which is what the potential customers are trying to find. Almost a 3rd of customers state written reviews are the only function that makes them think the sites' reviews are useful and pertinent.

Source: Fan and Fuel

15 Percent Of Clients Do Not Trust Businesses With No Online Reviews

No trust means no interactions. 15 percent of prospective consumers will not even think about doing business with a company they can't find viewpoints about.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business

The star rating is the first thing customers see. Still, users pay attention to other elements also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of American customers.

Source: Statista