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US Shoppers View "Product Performance" To Be The Most Valuable Info In Product Reviews
When people check out reviews, they focus on various aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of American clients.
Source: Statista
89% Of Clients Review A Companies Feedback To Reviews
Not only do a lot of consumers read the review replies, 30% of them highly value them. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
64% Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who check out client reviews, agree that it increases their buying confidence.
Businesses use the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
67% Of Consumers Claim Reviews Are A "Very Crucial" Factor When Picking A Service Provider
Reviews have a huge impact on their decision when clients have to pick a service provider.
Source: DemandGenReport
30% Of Consumers Feel Comfortable With A Company Which Responds To Online Reviews
Communicating with your clients develops trust. Even something as simple as reacting to their comments and reviews can make them feel appreciated.
As you might anticipate, customers who feel this way are happy to invest more cash with a business.
Source: Statuslabs
More Than Half Of Customers Will Not Utilize An Organisation If It Has Less Than A 4 Star Rating
This stat is among numerous that show the significance of online ratings. Now that news of customer fulfillment travels this quick, keeping your clients happy is more crucial than ever.
57% of customers have actually looked for companies with more than four stars in 2018, which is up from 48% in 2017.
Moreover, 11 percent looked only for businesses with a best five star ranking.
Source: Brightlocal
53 Percent Of Americans Consider Item Reviews And Scores As The Most Essential Part Of The Online Shopping Experience In 2018.
Today's buyers are smart and want the best bang for their dollar. It's no wonder that they consider checking out reviews as a huge part of the buying decision.
Source: Statista
The Average Review Word Count Has Actually Become 65% Shorter Since 2010
These days reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is proportionate to that of tweet on twitter.
Source: Review Trackers
95% Of Travelers Read Online Reviews Prior To Reserving Travel Services
Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers check out approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they read reviews 'always' or 'really frequently'.
Source: Trust You
Online Item Reviews About An Item Can Amplify Its Conversion Rate By More Than 270%
User review statistics reveal the purchase likelihood for a product with 5 reviews is 270% higher than the exact same product without reviews.
Source: Spiegel Research Center
Customer Reviews On Items Are Trusted Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals viewpoints before they ever trust what the maker says. The reason, producers' descriptions are essentially ads.
Source: Martech Zone
73 Percent Of Customers Think Client Reviews Are More Vital Than Star And Number Scores
Online review stats make it clear people aren't satisfied with ratings alone.
Consumer reviews make the stats appear more genuine which is what the prospective customers are searching for. Nearly a third of consumers say written reviews are the only function that makes them believe the websites' reviews are relevant and beneficial.
Source: Fan and Fuel
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Organization
The star ranking is the first thing customers see. Still, users pay attention to other factors also, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of American customers.
Source: Statista