54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Company

The star rating is the first thing customers see. Still, users focus on other elements also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of United States customers.

Source: Statista

53% Of Americans Consider Item Reviews And Scores As The Most Vital Part Of Online Shopping.

Today's consumers are wary and desire the best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the purchasing decision.

Source: Statista

60 Percent Of Customers Check Out Blog And Social Media Reviews On Their Cell Phones Before Shopping

In-store shopping is influenced significantly by blogs and reviews on social networks. With men being two times as likely to be influenced than women.

Reviews and score stats show people value the viewpoint of peers more than any other material.

Source: Collective Bias

30% Of Clients Feel Positive About A Company Which Answers Online Reviews

Staying connected with your consumers establishes trust. Even something as simple as reacting to their comments and reviews can make them feel valued.

As you might expect, clients who feel this way are going to spend more cash with a company.

Source: Statuslabs

A One Star Boost In Ranking Can Cause A 5% To 9% Boost In Business Profits

Businesses that treat consumers well usually prosper, review sites help make sure of that.

Source: Statuslabs

72 Percent Of Customers Won't Take Action Before They Read Some Reviews

Irrespective of how tempting your marketing is, you still need client reviews. There is no other way around it. Customers are still happy to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

More Than Half Of People Aged 25-34 Wrote Reviews

According to Statista, the more youthful generations are evidently the more opinionated ones.

Source: Statista

83% Of All Younger Shoppers Were Asked To Leave A Review Recently

Of those invited, 80% of clients did submit a review. Overall, companies have asked 66% of all customers to leave a review on their business.

Source: Brightlocal

67% Of Consumers Claim Reviews Are A "Very Crucial" Factor When Picking A Service Provider

When clients have to pick a service provider, reviews have a massive effect on their decision.

Source: DemandGenReport

70% Of Customers Need To Read A Minimum Of Four Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people read much more reviews to get a clear view of how business is really doing. Don't depend upon that fact alone.

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they read reviews 'constantly' or 'extremely frequently'.

Source: Trust You

90% Of Individuals Require Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what individuals say about impressions, right?

Users get their first impression of your businesses through reviews. Typically through less than 10 of them.

If you don't have reviews on your site, think about asking your visitors to write one.

Source: Martech Zone

Almost All Consumers, Who Utilize Online Reviews, Read Them Early In The Buying Process

Let's say you want to buy a new vehicle and there are a number of models which fit your criteria. How do you pick the best one for you? Well, you read the reviews.

With the help of other consumers, you quickly pick one that works for you. That's how favorable reviews transform consumers into customers.

Source: Consumer Affairs

Software Reviews Impact Over 98% Of All Purchasers

18% of software buyers consider reviews to be a vital factor in the purchase procedure. Software reviews have no impact whatsoever on only 2% of consumers. Two thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

77% Of Consumers Don't Rely On Reviews That Are Older Than 3 Months

Customers don't care how great your service or product was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that companies should to be constantly requesting reviews.

Source: Statuslabs

The Typical Review Length Has Actually Become 65% Shorter Since 2010

At this present time reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is proportionate to that of a twitter tweet.

Source: Review Trackers

95% Of Disappointed Customers Will Return To A Business If A Company Manages To Resolve Issues Rapidly And Effectively

Customers do not expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there's nothing else a company can do to deal with an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Only 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are complimentary, a surprisingly low number of companies really make use of them.

Although we now understand why customer reviews are so effective, most businesses obviously do not.

Source: LsaInsider