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73 Percent Of Consumers Believe Written Reviews Are More Important Than Star And Number Ratings
Online review stats make it clear individuals aren't satisfied with ratings alone.
Customer reviews make the statistics appear more genuine which is what the prospective customers are looking for. Nearly a third of consumers state written reviews are the only feature that makes them think the sites' reviews are appropriate and useful.
Source: Fan and Fuel
71% Of Millennials Search Customer Reviews Of Expert Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to pick a legal representative or a doctor.
Younger people (age 18-35) are a lot more likely to hire a professional based upon online reviews. Just 19% of millennials will think about employing an attorney without any.
Source: Thomson Reuters
More Than Four Negative Reviews About A Company Or Service May Reduce Sales By 70 Percent
One negative review is enough for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59 percent less sales.
Of course, they can be compensated by the sheer variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Online Item Reviews About A Product Can Raise Its Conversion Rate By A Staggering 270%
User review stats show the purchase possibility for a product with 5 reviews is 270 percent higher than the exact same item without reviews.
Source: Spiegel Research Center
88% Of Executives Regard Reputation Risk As A Top Business Concern
Reputation management stats show a company's reputation doesn't affect just the customers. Prospective employees also take a look at ratings and read reviews.
Source: Deloitte
A One Star Boost In Ranking Can Lead To A 5% To 9% Boost In Business Profits
Businesses that treat consumers honorably normally flourish, review websites help make certain of that.
Source: Statuslabs
When Purchasing Home Electronics, 88% Of Americans Stated That Product Reviews Were The Most Influential Element
Statistics reveal that reviews were more beneficial than Television ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
One-half Of All Of The Millennial's "Always" Check Out Online Reviews For Businesses
Younger individuals understand the worth of being informed. User-generated content has an unassailable effect on customers.
If businesses stop to consider the power of consumer reviews over millennials, they will understand what they've been missing out on. Older people are different though, only 6% of people aged 55 or older read reviews.
Source: Brightlocal
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of US Clients
24% of US shoppers consider reviews as 'extremely influential'.
To highlight the value of online reviews and scores, did you understand that 81% of consumers will pay more for an item with reviews and those very same clients are likewise happy to accept slower shipping times for such items.
Source: Turntonetworks
More Than Half Of Consumers Won't Use A Service If It Has Less Than A 4 Star Score
This stat is one of lots of that illustrate the importance of online scores. Now that news of consumer complete satisfaction travels this fast, keeping your customers delighted is more important than ever.
57% of customers have looked for companies with more than four stars in 2018, which is up from 48% in 2017.
11 percent looked only for services with an ideal five star rating.
Source: Brightlocal
89% Of Individuals Choose To Read Reviews Using Their Mobile Phones
Be it by means of an app or a mobile browser, people prefer to read reviews on their mobile devices.
Source: Statista