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63.6 Percent Of Consumers Go To Google To Look For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.
When it comes to trust, these online review statistics reveal the general popularity of a website can just go so far.
Source: Review Trackers
73 Percent Of Consumers Think Client Reviews Are More Crucial Than Star And Number Ratings
Online review statistics make it clear individuals aren't pleased with ratings alone.
Customer reviews make the statistics appear more authentic which is what the prospective customers are looking for. Nearly a 3rd of customers state composed reviews are the only feature that makes them think the websites' reviews are appropriate and beneficial.
Source: Fan and Fuel
86 Percent Of Consumers Would Think About Composing A Review For A Business
Your consumers are your most important resource, and it's not only because of the cash they spend at your business. They will be willing to share it if you offer them a great experience.
Source: Brightlocal
Software Reviews Impact Over 98% Of All Buyers
18 percent of software purchasers consider reviews to be a necessary factor in the purchase procedure. Software reviews have no effect whatsoever on only 2 percent of customers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
74 Percent Of Local Companies Have At A Minimum, 1 Google Review
One review is far from enough to enhance your website's SERP ranking.
Taking a look at online scores data, we discovered that a business needs to have an average of 40 reviews before buyers "Award" it with a star.
Source: Brightlocal
Facebook Reviews Impact More Than 50 Percent Of Consumers' Buying Decisions
Facebook is presently the most popular social network which can also influence our buying decisions.
According to social reviews data, Facebook affects the majority of users' purchase choices.
Facebook reviews statistics expose that four out of five users are more likely to rely on a local business if it has positive reviews.
Source: RevLocal
95% Of Disappointed Customers Will Go Back To A Company If A Company Manages To Solve Issues Rapidly And Efficiently
Clients do not anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there's nothing else a company can do to fix a concern, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of customer reviews remain without a response. That's regrettable, because those companies are losing consumers that way.
Source: Review Trackers
60% Of Consumers Seek Advice From Blog And Social Media Network Reviews On Their Cell Phones Before Shopping
In-store purchasing is influenced substantially by blogs and reviews on social media. With men being two times as likely to be influenced than women.
Reviews and ranking data show individuals value the opinion of peers more than any other material.
Source: Collective Bias
Almost All Consumers, Who Utilize Online Reviews, Read Them Early In The Buying Process
Let's say you wish to buy a brand-new vehicle and there are several models which fit your criteria. How do you pick the very best one for you? Well, you read online reviews.
With the help of other people, you manage to select one that works for you. That's how positive reviews convert customers into customers.
Source: Consumer Affairs
89% Of Consumers Read A Companies Feedback To Reviews
Not only do a lot of shoppers read the review replies, 30% of them value them highly. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Booking Travel Services
Leisure and business tourists alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You