53% Of Customers Anticipate Businesses To Reply Within A Week To Negative Reviews

Online review stats reveal that 63% of client reviews go on without a reply. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

52% Of Customers Rely On A Product More If It Has Negative Reviews As Well

We already discussed the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are fake. Consumers expect to see some unfavorable reviews.

Source: Capterra

98 Percent Of Yelp's Visitors Bought From A Business They Found On The Website

Typically, 142 million customers visit Yelp on a monthly basis. If you have not claimed your free Yelp business page, this is as good a time as any.

Source: RevLocal

Just 44 Percent Of Local Companies Have Claimed Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the significant review platforms are free, a surprisingly low number of companies actually utilize them.

Although we now understand why consumer reviews are so effective, most businesses obviously do not.

Source: LsaInsider

90% Of Customers Need Less Than 10 Reviews To Form An Opinion About A Business

You understand what individuals say about very first impressions?

Users get their impression of your businesses through reviews. Usually through less than 10 of them.

Consider asking your visitors to compose one if you don't have reviews on your site.

Source: Martech Zone

95% Of Unhappy Clients Will Go Back To A Company If A Business Manages To Solve Issues Rapidly And Effectively

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a business can do to solve an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Published On Twitter Can Increase Sales By 6.46%

Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

Favorable Reviews Encourage 68 Percent Of Consumers To Use A Local Business

Since the vast majority of customers read reviews, you would want yours to be inviting to new clients, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

One-half Of All Of The Millennial's "Constantly" Read Online Reviews For Companies

More youthful individuals understand the value of being informed. User-generated content has an unassailable impact on consumers.

If businesses think of the power of consumer reviews over millennials, they will understand what they've been losing out on. Older individuals are various though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of USA Consumers

24% of US consumers consider reviews as 'very influential'.

To show the importance of online reviews and rankings, did you know that 81 percent of consumers will pay more for a product with reviews and those very same consumers are likewise happy to accept slower shipping times for such items.

Source: Turntonetworks

30% Of Clients Feel Positive About A Business Which Responds To Online Reviews

Keeping in touch with your consumers creates trust. Even something like reacting to their reviews and comments can make them feel valued.

As you might anticipate, customers who feel this way are going to invest more money with a company.

Source: Statuslabs

More Than 4 Negative Reviews About A Business Or Product Might Reduce Sales By 70 Percent

One negative review suffices for 35% of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

70 Percent Of Customers Need To Read At Least 4 Reviews Before They Can Trust A Business

4 reviews may be too few. The majority of people check out many more reviews to get a better idea of how the business is actually doing. Don't depend upon that figure alone.

Source: Brightlocal

Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you want to buy a new car and there are a number of models which fit your criteria. How do you select the best one for you? Well, you read reviews.

With the help of other customers, you manage to choose a model that works for you. That's how positive reviews transform consumers into clients.

Source: Consumer Affairs

More Than Half Of Customers Will Not Utilize A Service If It Has Less Than A 4 Star Score

This stat is one of lots of that show the value of online ratings. Now that news of client fulfillment travels this fast, keeping your clients delighted is more vital than ever.

57 percent of consumers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

Furthermore, 11 percent looked just for businesses with a perfect five star rating.

Source: Brightlocal