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77% Of Clients Do Not Rely On Reviews That Are Older Than 3 Months
Customers don't care how great your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Customers understand businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.
It is for this reason that businesses need to be constantly requesting reviews.
Source: Statuslabs
30% Of Customers Feel Favorable To A Business Which Answers Online Reviews
Corresponding with your clients creates trust. Even something as simple as responding to their remarks and reviews can make them feel valued.
As you might anticipate, clients who feel this way are ready to spend more cash with a company.
Source: Statuslabs
53% Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of Online Shopping.
Today's consumers are wary and desire the best bang for their buck. It's no wonder that they consider checking out reviews as a huge part of the purchasing decision.
Source: Statista
A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Profits
Businesses that treat customers fairly normally prosper, review sites help ensure of that.
Source: Statuslabs
If A Company Manages To Fix Issues Quickly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Business
Customers don't expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of customers who read customer reviews, concur that it increases their purchasing confidence.
Companies utilize the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
88% Of Americans Declared That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices
Stats reveal that reviews were more beneficial than Television ads at 37%, social media at 23% and display ads at 49%.
Source: Statista
United States Consumers View "Product Performance" To Be The Most Useful Info In Product Reviews
When people read reviews, they focus on different aspects of the shopping experience. However according to online review statistics, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of American clients.
Source: Statista
88% Of Executives Judge Reputation Risk As A Top Business Concern
Reputation management statistics show a company's reputation doesn't impact simply the consumers. Prospective employees also look at ratings and read reviews.
Source: Deloitte
67% Of Consumers Claim That Reviews Are A "Extremely Crucial" Factor When Selecting A Solution Provider
When customers have to select a solution provider, reviews have an enormous effect on their decision.
Source: DemandGenReport
74 Percent Of Regional Companies Have At A Minimum, One Google Review
A single review is far from adequate to enhance your website's SERP ranking.
Taking a look at online ratings data, we found out that a business requires to have approximately 40 reviews before users "Award" it with a star.
Source: Brightlocal
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of US Customers
24% of US buyers consider reviews as 'very influential'.
To illustrate the importance of online reviews and rankings, did you understand that 81% of customers will pay more for a product with reviews and those same clients are also happy to accept slower shipping times for such items.
Source: Turntonetworks