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89% Of Consumers Read A Companies Reactions To Reviews
Not only do the majority of consumers read the review replies, 30% of them value them highly. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
Google Accounts For 57.5% Of All Reviews Across The World
Google remains in the lead here, followed by Facebook as a remote second.
These the online reviews distribution rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
Over Half Of Customers Aged 25 To 34 Posted Reviews
According to Statista, the younger generations are surprisingly the more opinionated ones.
Source: Statista
74 Percent Of Regional Businesses Have At A Minimum, 1 Google Review
One review is far from adequate to improve your site's SERP ranking.
Looking at online ratings statistics, we discovered that a business requires to have an average of 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
53% Of Americans Consider Item Reviews And Scores As The Most Essential Part Of Online Shopping.
Today's shoppers are wary and desire the best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the buying decision.
Source: Statista
Just 44% Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the major review platforms are free, a remarkably low number of companies really use them.
Although we now understand why customer reviews are so effective, the majority of businesses obviously don't.
Source: LsaInsider
95% Of Disappointed Customers Will Return To A Company If A Company Makes An Effort To Solve Issues Rapidly And Efficiently
Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is nothing else a company can do to fix a concern, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
15% Of Buyers Do Not Trust Businesses With No Online Reviews
No trust suggests no interactions. 15% of possible customers will not even consider doing business with a business they can't find opinions about.
Source: Statuslabs
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two-thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Consumer Reviews On Items Are Trusted Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other individuals viewpoints before they ever trust what the manufacturer says. The reason, producers' descriptions are essentially advertisements.
Source: Martech Zone
Software Application Reviews Influence Over 98 Percent Of All Buyers
18 percent of software buyers consider reviews to be a necessary factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2 percent of customers. Two-thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
Just 6 Percent Of Consumers Do Not Rely On Consumer Reviews At All
According to client review stats, a tremendous 19% of customers constantly rely on online reviews and never ever a make a purchase without reading reviews initially.
Source: Statista
Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions
Facebook is presently the most popular social media which can also influence our purchasing decisions.
According to social media reviews statistics, Facebook impacts the majority of users' purchase decisions.
If it has favorable reviews, Facebook reviews stats reveal that 4 out of 5 users are most likely to trust a local business.
Source: RevLocal