95% Of Unhappy Consumers Will Go Back To A Company If A Business Takes Care Of Issues Quickly And Efficiently

Customers do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

If They Were Asked, 77% Of Consumers Would Undoubtedly Leave A Review

More than a 35% would post a review to educate others about their client encounter and 24% would definitely direct their review to the business itself.

Over a 26% would be willing to post a review to help other people with their decision making process.

Source: Podium

Reviews Are The 3rd Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (amount, variety, and so on) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

30% Of Customers Feel Positive About A Business Which Answers Online Reviews

Keeping in touch with your customers establishes trust. Even something easy like responding to their reviews and remarks can make them feel appreciated.

As you might anticipate, clients who feel this way are going to spend more money with a company.

Source: Statuslabs

Just 44% Of Local Companies Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the major review platforms are complimentary, a surprisingly low number of businesses actually make use of them.

Although we now understand why client reviews are so powerful, most businesses obviously do not.

Source: LsaInsider

89% Of Clients Review A Businesses Reactions To Reviews

Not only do a lot of clients read the review replies, 30% of them highly value them. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Google Represents 57.5 Percent Of All Reviews Across The Globe

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

Here's the online reviews circulation rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

The Average Review Length Has Gotten 65% Shorter Since 2010

Lately reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is proportionate to that of tweet on twitter.

Source: Review Trackers

73 Percent Of Consumers Believe Customer Reviews Are More Crucial Than Star And Number Scores

Online review data make it clear individuals aren't pleased with scores alone.

Customer reviews make the statistics appear more genuine which is what the prospective clients are searching for. Practically a third of customers state written reviews are the only function that makes them believe the websites' reviews are relevant and useful.

Source: Fan and Fuel

15 Percent Of Visitors Don't Trust Businesses Without Online Reviews

No trust indicates no interactions. 15% of possible customers will not even think about doing business with a company they can't find viewpoints about.

Source: Statuslabs

83 Percent Of Clients Don't Trust Advertising

The traditional channels to reach consumers aren't as prominent as they utilized to be. A lot of users who no longer trust ads select to pay attention to clients' suggestions online.

Source: Statuslabs

Over Half Of Customers Won't Utilize A Business If It Has Less Than A 4 Star Ranking

This stat is one of many that illustrate the importance of online ratings. Now that news of client complete satisfaction travels this fast, keeping your customers pleased is more vital than ever.

57 percent of customers have actually looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked only for companies with a best five star score.

Source: Brightlocal

64 Percent Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who check out customer reviews, concur that it increases their buying confidence.

Companies use the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

91 Percent Of Millennials Trust Online Reviews As Much As Loved Ones

Online review stats place customers' reviews as the most trustworthy source of suggestions. Online reviews typically carry the same weight as suggestions from friends and family.

Source: Brightlocal

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of American Consumers

24% of US consumers consider reviews as 'exceptionally influential'.

To highlight the value of online reviews and scores, did you understand that 81% of customers will pay more for a product with reviews and those very same customers are likewise willing to accept slower shipping times for such items.

Source: Turntonetworks