89% Of Shoppers Choose To Read Reviews On Their Smart Devices

Be it via an app or a mobile browser, consumers choose to read reviews on their smart phones.

Source: Statista

53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review stats reveal that 63% of client reviews stay without a reply. That's too bad, due to the fact that those companies are losing customers that way.

Source: Review Trackers

Customer Reviews On Items Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples opinions before they ever trust what the producer states. The reason, producers' descriptions are generally ads.

Source: Martech Zone

73% Of Consumers Believe Written Reviews Are More Crucial Than Star And Number Ratings

Online review stats make it clear people aren't pleased with ratings alone.

Written reviews make the stats appear more genuine which is what the prospective clients are looking for. Nearly a third of consumers say composed reviews are the only function that makes them believe the sites' reviews are beneficial and pertinent.

Source: Fan and Fuel

70% Of Customers Need To Check Out A Minimum Of Four Reviews Before They Can Rely On A Business

4 reviews may be too few. The majority of people check out many more reviews to get a clear view of how the business is really doing. Do not depend on that figure alone.

Source: Brightlocal

77% Of Customers Would Most Likely Give A Review If They Were Asked

More than a 35% would leave a review to notify others about their consumer experience and 24% would undoubtedly direct their review to the company itself.

Over a 26% would want to give a review to help other individuals with their decision making process.

Source: Podium

A One Star Boost In Rating Can Result In A 5% To 9% Increase In Business Earnings

Businesses that treat clients honorably usually prosper, review websites help make certain of that.

Source: Statuslabs

86% Of Consumers Would Consider Composing A Review For A Business

Your customers are your most important resource, and it's not only because of the money they spend at your business. They will be prepared to share it if you give them an excellent experience.

Source: Brightlocal

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of American Consumers

24% of US shoppers consider reviews as 'extremely influential'.

To illustrate the importance of online reviews and scores, did you know that 81 percent of customers will pay more for an item with reviews and those same clients are also going to accept slower shipping times for such items.

Source: Turntonetworks

77% Of Individuals Don't Trust Reviews That Are Older Than 3 Months

Customers don't care how excellent your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.

It is for this reason that businesses need to be constantly requesting reviews.

Source: Statuslabs

Only 6% Of Customers Do Not Trust Client Reviews At All

According to consumer review data, a tremendous 19% of customers constantly rely on online reviews and never ever a make a purchase without reading reviews initially.

Source: Statista

Online Item Reviews About An Item Can Improve Its Conversion Rate By A Whopping 270%

User review statistics reveal the purchase probability for a product with five reviews is 270% higher than the same product without reviews.

Source: Spiegel Research Center

Google Represents 57.5% Of All Reviews Across The Globe

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use A Company

This stat is one of numerous that highlight the significance of online scores. Now that news of consumer fulfillment travels this fast, keeping your customers pleased is more important than ever.

57 percent of customers have actually looked for business with more than four stars in 2018, which is up from 48% in 2017.

11% looked just for companies with an ideal five star ranking.

Source: Brightlocal

98% Of Yelp's Site Visitors Bought From A Business They Discovered On The Site

Normally, 142 million customers visit Yelp monthly. This is as good a time as any if you haven't claimed your totally free Yelp business page.

Source: RevLocal

Consumers Might Spend 31 Percent More With A Business That Has Excellent Reviews

Take notice of this statistic. The better other users describe your service or product, the more money you can charge and consumer review stats reveal to us precisely just how much more.

Source: Martech Zone

USA Consumers Regard "Product Performance" To Be The Most Valuable Information In Product Reviews

They focus on different elements of the shopping experience when people check out reviews. But according to online review statistics, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of USA customers.

Source: Statista