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61% Of Local Businesses Have An Average Ranking Of 4 Or 5 Stars
Generally two thirds of companies have excellent and good rankings. Just 5% of companies have a score listed below three stars.
Source: Brightlocal
More Than 4 Negative Reviews About A Company Or Product Might Reduce Sales By 70%
One negative review is enough for 35% of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent less sales.
Of course, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Over Half Of Clients Aged 25-34 Submitted Reviews
According to Statista, the younger generations are apparently the more opinionated ones.
Source: Statista
A One Star Increase In Score Can Result In A 5% To 9% Increase In Business Income
Businesses that treat clients fairly typically flourish, review websites help make sure of that.
Source: Statuslabs
Due To The Fact That They Desire To Acquire A Service Or An Item And Want To Get The Facts About The Businesses Products And Services, 82% Of Consumers Go To Review Sites.
Review websites are locations that customers go to get the truth about a item, business or service . Users come because they have actually already formed a buying decision. The majority of them (89%) buy within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
71% Of Millennials Browse Customer Reviews Of Expert Services
Majority of all people in need of a professional service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to choose an attorney or a medical professional.
Younger people (age 18-35) are even more likely to employ an expert based upon online reviews. Just 19% of millennials will consider hiring an attorney without any.
Source: Thomson Reuters
Consumers Could Invest 31% More With A Business That Has Terrific Reviews
Focus on this fact. The more detailed other users explain your services or product, the more cash you can charge and consumer review statistics show us precisely just how much more.
Source: Martech Zone
73% Of Consumers Think Client Reviews Are More Vital Than Star And Number Scores
Online review stats make it clear people aren't pleased with scores alone.
Customer reviews make the statistics appear more authentic which is what the potential consumers are looking for. Almost a third of customers state written reviews are the only feature that makes them believe the sites' reviews are appropriate and helpful.
Source: Fan and Fuel
91 Percent Of Millennials Have Confidence In Online Reviews As Much As Loved Ones
Online review statistics place clients' reviews as the most reliable source of suggestions. Online reviews normally carry the very same weight as recommendations from family and friends.
Source: Brightlocal
95% Of Dissatisfied Consumers Will Return To A Company If A Business Deals With Issues Rapidly And Efficiently
Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there is nothing else a business can do to solve an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Online Product Reviews About A Product Can Raise Its Conversion Rate By More Than 270 Percent
User review stats reveal the purchase probability for a product with five reviews is 270% higher than the very same item without reviews.
Source: Spiegel Research Center
30% Of Consumers Feel Favorable To A Company Which Reacts To Online Reviews
Communicating with your clients develops trust. Even something as simple as reacting to their comments and reviews can make them feel valued.
As you may expect, clients who feel this way are more willing to spend more cash with a business.
Source: Statuslabs
52% Of Customers Trust A Product More If It Has Negative Reviews Too
We already discussed the positive and negative reviews and their effect on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. People anticipate to see some negative reviews.
Source: Capterra
89% Of Individuals Choose To Read Reviews On Their Mobile Phones
Be it through an app or a mobile internet browser, people prefer to read reviews on their mobile devices.
Source: Statista
Google Accounts For 57.5% Of All Reviews All Over The World
As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here are the online reviews distribution rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers