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If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use A Service
This stat is one of many that show the importance of online scores. Now that news of consumer satisfaction travels this fast, keeping your customers happy is more important than ever.
57% of consumers have actually looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.
Additionally, 11 percent looked only for businesses with an ideal five star ranking.
Source: Brightlocal
88% Of Executives Regard Reputation Risk As A Leading Business Issue
Reputation management statistics suggest a business's reputation does not impact simply the customers. Potential team members also look at ratings and read reviews.
Source: Deloitte
67% Of Customers Suggest Reviews Are A "Extremely Important" Factor When Picking A Solution Provider
When customers have to choose a service provider, reviews have a huge effect on their decision.
Source: DemandGenReport
30% Of Consumers Feel Comfortable With A Business Which Reacts To Online Reviews
Keeping in touch with your clients develops trust. Even something easy like reacting to their reviews and comments can make them feel appreciated.
As you may expect, clients who feel this way are ready to invest more money with a business.
Source: Statuslabs
American Buyers Regard "Product Performance" To Be The Most Valuable Information In Product Reviews
When individuals check out reviews, they concentrate on different aspects of the shopping experience. However according to online review statistics, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of USA clients.
Source: Statista
Almost All Consumers, Who Utilize Online Reviews, Read Them Early In The Buying Process
Let's say you want to purchase a brand-new vehicle and there are a number of models which fit your requirements. How do you pick the best one for you? Well, you read reviews.
With the help of other people, you manage to pick one that works for you. That's how positive reviews convert consumers into clients.
Source: Consumer Affairs
The Majority Of Popular Items Have A Typical Ranking Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star ratings are suspicious. Someone always has a bit of a gripe. That's why it is unnatural to get perfect 5 star rankings. In some cases a lower ranking in fact helps your overall rating.
According to client rating stats, conversion rates start to decrease as rankings rise above 4.7.
Source: Spiegel Research Center
Reviews Shared On Twitter Can Grow Revenues By 6.46 Percent
Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
89% Of Buyers Like To Read Reviews On Their Mobile Devices
Be it via an app or a mobile web browser, folks choose to read reviews on their mobile phones.
Source: Statista
A Single Business Review Can Raise Its Conversions By 10 Percent
Online review stats reveal user-generated content can do wonders in terms of conversions.
A single review can have a substantial influence on your business.
A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can provide a mind-blowing 44% increase.
Source: RevLocal
Over Half Of People Aged 25 To 34 Posted Reviews
According to Statista, the more youthful generations are purportedly the more opinionated ones.
Source: Statista
Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack
Review signals (quantity, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.
Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company
The star rating is the first thing customers see. Still, users pay attention to other elements too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of American customers.
Source: Statista