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52% Of Customers Trust A Product More If It Has Unfavorable Reviews Too
We already discussed the positive and negative reviews and their effect on customers. However, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are positive. People anticipate to see some unfavorable reviews.
Source: Capterra
If A Company Deals With Issues Quickly And Effectively, 95% Of Unhappy Customers Will Go Back To A Business
Clients don't expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there's absolutely nothing else a company can do to resolve an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
15 Percent Of Customers Do Not Trust Businesses Without Having Online Reviews
No trust means no interactions. 15% of possible customers will not even think about doing business with a company they can't discover viewpoints about.
Source: Statuslabs
91% Of Millennials Depend On Online Reviews As Much As Family And Friends
Online review statistics place clients' reviews as the most trustworthy source of recommendations. Online reviews generally bring the exact same weight as recommendations from friends and family.
Source: Brightlocal
95% Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they check out reviews 'constantly' or 'very frequently'.
Source: Trust You
67% Of Consumers Claim That Reviews Are A "Very Important" Factor When Selecting A Service Provider
Reviews have a huge effect on their decision when consumers have to select a solution provider.
Source: DemandGenReport
86 Percent Of Customers Would Think About Writing A Review For A Business
Your clients are your most valuable resource, and it's not just because of the cash they invest at your business. They will be ready to share it if you offer them a great experience.
Source: Brightlocal
98% Of Yelp's Browsers Bought From A Business They Discovered On The Site
Usually, 142 million consumers visit Yelp each month. This is as good a time as any if you haven't declared your complimentary Yelp business page.
Source: RevLocal
70 Percent Of Consumers Need To Check Out At Least 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. The majority of people check out many more reviews to get a better idea of how business is actually doing. Do not depend upon that statistic alone.
Source: Brightlocal
83% Of All Young Consumers Were Asked To Submit A Review Recently
Of those asked, 80% of clients did post a review. Overall, businesses have actually asked 66% of all customers to submit a review on their company.
Source: Brightlocal
61% Of Local Businesses Have A Typical Ranking Of 4 Or 5 Stars
Typically two thirds of companies have excellent and exceptional scores. Just 5% of businesses have a ranking below 3 stars.
Source: Brightlocal