73 Percent Of Customers Believe Customer Reviews Are More Crucial Than Star And Number Rankings

Online review statistics make it clear people aren't satisfied with scores alone.

Consumer reviews make the stats appear more genuine which is what the would-be clients are searching for. Nearly a third of consumers state written reviews are the only function that makes them believe the websites' reviews are beneficial and appropriate.

Source: Fan and Fuel

Most Popular Items Have A Typical Score Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star scores are suspicious. Someone always has a little a gripe. That's why it is abnormal to get perfect 5 star scores. In some cases a lower rating in fact helps your overall rating.

According to consumer rating statistics, conversion rates begin to reduce as ratings rise above 4.7.

Source: Spiegel Research Center

Visitors Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done faster. Purchasing decisions are made rapidly.

Online reviews are obviously persuasive, yet online marketers haven't necessarily come to value the power of them.

Source: Martech Zone

64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who check out customer reviews, agree that it increases their buying confidence.

Organizations utilize the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Almost All Consumers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process

Let's say you want to purchase a new vehicle and there are numerous models which fit your criteria. How do you select the very best one for you? Well, you read reviews.

With the help of other people, you quickly decide on one that works for you. That's how positive reviews transform consumers into consumers.

Source: Consumer Affairs

60 Percent Of Customers Refer To Blog And Social Network Reviews On Their Mobile Phones Before Shopping

In-store shopping is influenced considerably by blogs and reviews on social networks. With males being twice as likely to be affected than women.

Reviews and rating statistics show individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

71% Of Millennials Search Consumer Reviews Of Expert Services

Over half of all individuals in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to select a legal representative or a physician.

Young people (age 18-35) are much more likely to employ a professional based on online reviews. Just 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

Since They Desire To Buy A Product Or A Service And Want To Get The Facts About The Businesses Products And Services, 82 Percent Of Customers Visit Review Websites.

Review sites are places that customers go to get the truth about a service, business or item . Users come because they have actually currently formed a purchase decision. The bulk of them (89%) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of United States Clients

24% of US consumers consider reviews as 'incredibly influential'.

To illustrate the value of online reviews and rankings, did you know that 81% of consumers will pay more for a product with reviews and those exact same clients are likewise ready to accept slower shipping times for such items.

Source: Turntonetworks

63.6 Percent Of Consumers Check Out Google To Read Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.

When it comes to trust, these online review stats show the general popularity of a site can just go so far.

Source: Review Trackers

53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review stats prove that 63% of customer reviews remain without a reply. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

89% Of Buyers Want To Read Reviews Using Their Smart Devices

Be it via an app or a mobile web browser, most people prefer to read reviews on their mobile phones.

Source: Statista

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Use An Organisation

This stat is one of lots of that show the significance of online ratings. Now that news of client satisfaction travels this fast, keeping your consumers delighted is more vital than ever.

57% of consumers have looked for business with more than four stars in 2018, which is up from 48% in 2017.

11% looked only for companies with an ideal five star score.

Source: Brightlocal

More Than 4 Negative Reviews About A Company Or Service Might Reduce Sales By 70 Percent

One negative review suffices for 35% of a website's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

77% Of Consumers Would Definitely Post A Review If They Were Asked

More than a 35% would post a review to educate others about their client experience and 24% would probably direct their review to the company itself.

Over a 26% would be willing to give a review to assist other people with their decision making process.

Source: Podium

Google Accounts For 57.5% Of All Reviews Across The Globe

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here's the online reviews circulation rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers