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53% Of Customers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of consumer reviews remain without a reaction. That's too bad, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
64% Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30% of customers who read consumer reviews, concur that it increases their purchasing confidence.
Businesses utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
People Checking Out Reviews On A Mobile Device Are 127% Most Likely To Purchase Than Desktop Users
Mobile users choose to get things done faster. For that reason, purchasing choices are made rapidly.
Online reviews are certainly convincing, yet online marketers haven't always come to appreciate the power of them.
Source: Martech Zone
91 Percent Of Millennials Rely On Online Reviews As Much As Loved Ones
Online review statistics position clients' reviews as the most trustworthy source of suggestions. Online reviews usually carry the very same weight as guidance from family and friends.
Source: Brightlocal
89% Of Consumers Choose To Read Reviews Using Their Smartphones
Be it by means of an app or a mobile web browser, people today choose to read reviews on their mobile devices.
Source: Statista
63.6% Of Consumers Go To Google To Read Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.
These online review stats reveal the general appeal of a site can just go so far when it comes to trust.
Source: Review Trackers
Favorable Reviews Motivate 68% Of Customers To Use Local Businesses
Because the vast majority of consumers check out reviews, you'd want yours to be appealing to brand-new clients, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company
The star score is the first thing consumers see. Still, users focus on other elements too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of United States consumers.
Source: Statista
Facebook Reviews Impact More Than 50 Percent Of Customers' Purchasing Decisions
Facebook is presently the most popular social media which can likewise affect our purchasing preferences.
According to social media reviews statistics, Facebook affects more than half of users' purchase decisions.
If it has favorable reviews, Facebook reviews statistics reveal that 4 out of 5 users are most likely to rely on a local business.
Source: RevLocal
Customer Reviews On Products Are Relied On Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the producer says. The reason, producers' descriptions are essentially advertisements.
Source: Martech Zone
70 Percent Of Consumers Need To Read At Least 4 Reviews Before They Can Trust A Business
Four reviews may be too few. Most people read many more reviews to get a clear view of how business is actually doing. Do not depend upon that fact alone.
Source: Brightlocal
More Than Half Of Consumers Will Not Use A Company If It Has Less Than A 4 Star Rating
This stat is one of many that highlight the value of online rankings. Now that news of consumer satisfaction travels this quick, keeping your clients happy is more vital than ever.
57 percent of consumers have looked for business with more than four stars in 2018, which is up from 48% in 2017.
Moreover, 11 percent looked just for businesses with an ideal five star rating.
Source: Brightlocal
A Lone Business Review Can Raise Its Conversions By 10%
Online review statistics show user-generated material can do wonders in regards to conversions.
A single review can have a massive influence on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can offer a mind-blowing 44% increase.
Source: RevLocal