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30% Of Consumers Feel Favorable To A Business Which Reacts To Online Reviews
Staying connected with your consumers creates trust. Even something like responding to their comments and reviews can make them feel appreciated.
As you might expect, clients who feel this way are more willing to spend more cash with a business.
Source: Statuslabs
89% Of Individuals Like To Read Reviews On Their Smart Devices
Be it through an app or a mobile web browser, folks prefer to read reviews on their cell phones.
Source: Statista
Many Local Businesses Have Approximately 39 Google Reviews
People like to share their experience after they have visited a supplier. Online review trends reveal people choose to comment if they had a favorable experience, instead of a average or negative one.
Source: Brightlocal
70 Percent Of Customers Choose To Discover A Business Via Reviews And Articles, Instead Of Advertisements
Ads are all well and good, but it deserves trying a different approach as well. Reviews are by far the best method to find the truth about a service or product.
Source: Statuslabs
Over Half Of Individuals Aged 25-34 Submitted Reviews
According to Statista, the more youthful generations are unsurprisingly the more vocal ones.
Source: Statista
95% Of Unsatisfied Clients Will Return To A Business If A Business Deals With Problems Quickly And Effectively
Clients do not anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
A One Star Increase In Score Can Cause A 5% To 9% Increase In Business Profits
Businesses that treat customers honorably usually prosper, review sites help ensure of that.
Source: Statuslabs
77% Of Customers Do Not Rely On Reviews That Are Older Than Three Months
Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Customers understand businesses lose their touch all the time, which is why most of them find older reviews irrelevant.
It is for this reason that companies ought to be continuously asking for reviews.
Source: Statuslabs
More Than 4 Negative Reviews About A Business Or Product May Decrease Sales By 70%
One negative review suffices for 35% of a site's visitors to choose not to buy. Three negative reviews can cost a business 59 percent less sales.
Obviously, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
98 Percent Of Yelp's Website Visitors Bought From A Business They Found On The Website
Usually, 142 million consumers go to Yelp every month. This is as excellent a time as any if you haven't claimed your free Yelp business page.
Source: RevLocal
Consumers Could Invest 31 Percent More With A Business That Has Great Reviews
Take note of this statistic. The more detailed other users explain your product and services, the more money you can charge and consumer review stats reveal to us exactly just how much more.
Source: Martech Zone
Software Application Reviews Influence Over 98 Percent Of All Purchasers
18 percent of software application buyers consider reviews to be a necessary factor in the purchase procedure. Software reviews have no impact whatsoever on just 2% of customers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra