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53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews
Online review statistics reveal that 63% of customer reviews remain without a reaction. That's too bad, due to the fact that those businesses are losing customers that way.
Source: Review Trackers
The Majority Of Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they've gone to a vendor. Online review trends reveal people choose to comment if they had a favorable experience, rather than a mediocre or negative one.
Source: Brightlocal
95% Of Travelers Read Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike check out reviews to form an opinion. Business travelers read approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they read reviews 'always' or 'very frequently'.
Source: Trust You
Buyers Reading Reviews On A Mobile Device Are 127% More Likely To Purchase Than Desktop Users
Mobile users choose to get things done much faster. Therefore, buying choices are made rapidly.
Online reviews are obviously persuasive, yet marketers have not always come to appreciate the power of them.
Source: Martech Zone
15 Percent Of Consumers Don't Trust Businesses With No Online Reviews
No trust means no interactions. 15 percent of possible consumers won't even consider doing business with a company they can't find opinions about.
Source: Statuslabs
Facebook Reviews Impact More Than 50 Percent Of Customers' Buying Decisions
Facebook is presently the most popular social network which can likewise influence our buying preferences.
According to social media reviews data, Facebook impacts the majority of users' purchase choices.
If it has favorable reviews, Facebook reviews statistics reveal that 4 out of 5 users are more likely to rely on a local business.
Source: RevLocal
60 Percent Of Consumers Refer To Blog And Social Network Reviews On Their Mobile Phones Before Shopping
In-store shopping is affected significantly by blogs and reviews on social networks. With males being twice as likely to be affected than women.
Reviews and score statistics show people value the opinion of peers more than any other content.
Source: Collective Bias
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Customers
24% of US buyers consider reviews as 'very influential'.
To show the significance of online reviews and scores, did you know that 81% of consumers will pay more for an item with reviews and those very same customers are also happy to accept slower shipping times for such items.
Source: Turntonetworks
77% Of Clients Would Certainly Leave A Review If They Were Asked
More than a 35% would post a review to advise others about their consumer encounter and 24% would rather direct their review to the company itself.
Over a 26% would want to leave a review to help other people with their decision making process.
Source: Podium
A One Star Increase In Score Can Result In A 5% To 9% Boost In Business Earnings
Businesses that treat clients honorably typically prosper, review sites help ensure of that.
Source: Statuslabs
61% Of Regional Businesses Have A Typical Ranking Of 4 Or 5 Stars
Generally 2 out of 3 companies have great and outstanding scores. Just 5% of businesses have a rating below three stars.
Source: Brightlocal
73 Percent Of Consumers Believe Consumer Reviews Are More Crucial Than Star And Number Rankings
Online review data make it clear individuals aren't satisfied with scores alone.
Client reviews make the stats appear more authentic which is what the would-be clients are looking for. Almost a third of customers say written reviews are the only function that makes them believe the websites' reviews are relevant and helpful.
Source: Fan and Fuel