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More Than 4 Negative Reviews About A Company Or Product May Reduce Sales By 70 Percent
One negative review suffices for 35 percent of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike read reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
89% Of Clients Like To Read Reviews On Their Mobile Devices
Be it via an app or a mobile browser, clients prefer to read reviews on their phones.
Source: Statista
The Majority Of Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have gone to a vendor. Online review trends show individuals choose to comment if they had a positive experience, instead of a average or unfavorable one.
Source: Brightlocal
Customers Might Spend 31% More With A Business That Has Excellent Reviews
Take note of this fact. The better other users explain your services or product, the more cash you can charge and consumer review statistics reveal to us precisely just how much more.
Source: Martech Zone
Over Half Of People Aged 25-34 Posted Reviews
According to Statista, the younger generations are plainly the more vocal ones.
Source: Statista
A Lone Business Review Can Lift Its Conversions By 10%
Online review stats show user-generated content can do miracles in terms of conversions.
A single review can have a huge influence on your business.
A hundred reviews can boost your conversion rates by as much as 37 percent. 2 hundred can offer a mind-blowing 44% boost.
Source: RevLocal
77% Of Individuals Do Not Trust Reviews That Are Older Than Three Months
Customers don't care how good your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.
Customers understand businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that companies should to be constantly requesting reviews.
Source: Statuslabs
86% Of Customers Would Consider Writing A Review For A Business
Your clients are your most important resource, and it's not only because of the cash they spend at your business. If you provide a great experience, they will want to share it.
Source: Brightlocal
If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Utilize An Organisation
This stat is one of lots of that highlight the importance of online scores. Now that news of consumer complete satisfaction travels this fast, keeping your customers delighted is more vital than ever.
57% of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.
Additionally, 11% looked only for businesses with a best five star ranking.
Source: Brightlocal
Positive Reviews Motivate 68 Percent Of Consumers To Use A Local Business
Given that the large majority of consumers check out reviews, you would want yours to be appealing to new clients? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
If A Business Handles Issues Rapidly And Efficiently, 95% Of Unsatisfied Customers Will Go Back To A Company
Clients do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is nothing else a business can do to deal with a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Only 6 Percent Of Customers Don't Rely On Consumer Reviews At All
According to consumer review stats, a whopping 19 percent of customers always rely on online reviews and never ever a make a purchase without checking out reviews initially.
Source: Statista
67% Of Consumers Claim Reviews Are A "Extremely Important" Factor When Picking A Solution Provider
When consumers need to select a solution provider, reviews have a massive impact on their decision.
Source: DemandGenReport