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30% Of Clients Feel Comfortable With A Business Which Reacts To Online Reviews
Staying connected with your clients creates trust. Even something like responding to their reviews and comments can make them feel valued.
As you might expect, customers who feel this way are more willing to invest more cash with a business.
Source: Statuslabs
64% Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who read client reviews, agree that it increases their purchasing confidence.
Organizations utilize the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of businesses doubt the integrity of online reviews. Nevertheless, they realize the massive impact user rankings have on their business. Unfavorable client or employee reviews can affect 90% of job seekers.
Source: Career Arc
Over Half Of Consumers Aged 25 To 34 Wrote Reviews
According to Statista, the more youthful generations are reportedly the more opinionated ones.
Source: Statista
77% Of Buyers Do Not Rely On Reviews That Are Older Than Three Months
Clients don't care how great your service or product was in the past. Because they are fresh and relevant, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.
It is for this reason that businesses need to be constantly asking for reviews.
Source: Statuslabs
52% Of Customers Rely On A Product More If It Has Unfavorable Reviews As Well
We already discussed the positive and negative reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are phony. People anticipate to see some unfavorable reviews.
Source: Capterra
91% Of Millennials Trust Online Reviews As Much As Family And Friends
Online review statistics put clients' reviews as the most credible source of recommendations. Online reviews normally carry the exact same weight as recommendations from loved ones.
Source: Brightlocal
89% Of Buyers Like To Read Reviews Using Their Mobile Phones
Be it through an app or a mobile internet browser, individuals prefer to read reviews on their cell phones.
Source: Statista
A Lone Business Review Can Raise Its Conversions By 10 Percent
Online review statistics reveal user-generated material can do wonders in terms of conversions.
A single review can have a substantial influence on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44% increase.
Source: RevLocal
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business
The star score is the first thing consumers see. Still, users take note of other elements as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of US consumers.
Source: Statista
61% Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars
Overall two-thirds of businesses have outstanding and awesome rankings. Just 5% of companies have a score below three stars.
Source: Brightlocal