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54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business
The star rating is the first thing consumers see. Still, users take note of other elements too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a third of United States consumers.
Source: Statista
71% Of Millennials Browse Customer Reviews Of Expert Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews statistics, 59% used online reviews to choose an attorney or a physician.
Young people (age 18-35) are a lot more likely to hire a professional based upon online reviews. Only 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters
86 Percent Of Consumers Would Think About Writing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the money they spend at your business. If you give them a good experience, they will want to share it.
Source: Brightlocal
Facebook Reviews Affect More Than 50 Percent Of Consumers' Buying Decisions
Facebook is currently the most popular social media which can likewise influence our purchasing decisions.
According to social media reviews statistics, Facebook impacts the majority of users' purchase choices.
Facebook reviews statistics reveal that 4 out of five users are most likely to trust a local business if it has positive reviews.
Source: RevLocal
89% Of Shoppers Prefer To Read Reviews On Their Smartphones
Be it via an app or a mobile browser, consumers choose to read reviews on their mobile devices.
Source: Statista
88% Of Americans Claimed That Product Reviews Were The Most Influential Factor When Buying Home Electronics
Statistics reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
70% Of Customers Need To Read A Minimum Of 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. Most people read much more reviews to get a clear view of how business is really doing. Don't depend upon that figure alone.
Source: Brightlocal
Online Item Reviews About A Product Can Raise Its Conversion Rate By More Than 270 Percent
User review stats show the purchase probability for an item with five reviews is 270% higher than the very same item without reviews.
Source: Spiegel Research Center
60% Of Consumers Consult Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping
In-store purchasing is influenced considerably by blogs and reviews on social networks. With men being twice as likely to be affected than women.
Reviews and score data show individuals value the opinion of peers more than any other content.
Source: Collective Bias
USA Shoppers Regard "Product Performance" To Be The Most Valuable Detail In Product Reviews
When individuals read reviews, they concentrate on various aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of US customers.
Source: Statista
89% Of Clients Read A Companies Replies To Reviews
Not only do the majority of shoppers read the review replies, 30% of them highly value them. Practically 96% read the feedback to their own reviews.
Source: Brightlocal