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95% Of Unsatisfied Customers Will Return To A Business If A Business Takes Care Of Problems Rapidly And Effectively
Customers don't expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there's nothing else a business can do to fix an issue, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
86% Of Consumers Would Think About Writing A Review For A Business
Your clients are your most important resource, and it's not only because of the cash they invest at your business. If you give them a great experience, they will be willing to share it.
Source: Brightlocal
Online Item Reviews About A Product Can Increase Its Conversion Rate By A Staggering 270%
User review statistics show the purchase probability for an item with 5 reviews is 270% higher than the very same item without reviews.
Source: Spiegel Research Center
95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services
Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they read reviews 'constantly' or 'extremely frequently'.
Source: Trust You
Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack
Review signals (amount, variety, etc.) represent 15.44% of Google's algorithm for local ranking.
Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
89% Of Shoppers Prefer To Read Reviews On Their Mobile Devices
Be it by means of an app or a mobile internet browser, consumers choose to read reviews on their phones.
Source: Statista
49% Of Consumers Consider The Quantity Of Online Reviews As A Vital Consideration Of Their Purchasing Decision
Customers value not only the quality or nature of the reviews, but they consider their number and recency also.
The share of consumers, who take notice of the number of reviews is presently at 46 percent.
Source: Brightlocal
Favorable Reviews Motivate 68 Percent Of Customers To Use Local Businesses
Because the vast majority of customers check out reviews, you would want yours to be enticing to new customers, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
70% Of Customers Need To Read A Minimum Of Four Reviews Before They Can Trust A Business
Four reviews may be too few. Many people read much more reviews to get an idea of how business is actually doing. Don't depend on that fact alone.
Source: Brightlocal
91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of businesses question the integrity of online reviews. However, they realize the massive effect user ratings have on their business. Unfavorable consumer or employee reviews can influence 90% of job seekers.
Source: Career Arc
Over Half Of Consumers Will Not Use An Organisation If It Has Less Than A 4 Star Ranking
This stat is one of many that highlight the value of online ratings. Now that news of customer satisfaction travels this quick, keeping your consumers pleased is more important than ever.
57 percent of customers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.
Additionally, 11 percent looked just for services with a best five star rating.
Source: Brightlocal
Consumer Reviews On Items Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples opinions before they ever trust what the producer states. The reason, manufacturers' descriptions are basically ads.
Source: Martech Zone
A Lone Business Review Can Lift Its Conversions By 10 Percent
Online review statistics show user-generated material can do wonders in regards to conversions.
A single review can have an enormous impact on your business.
A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can offer a mind-blowing 44 percent boost.
Source: RevLocal