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Customer Reviews On Products Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples viewpoints before they ever trust what the producer says. The reason, makers' descriptions are generally advertisements.
Source: Martech Zone
Half Of All Millennial's "Constantly" Read Online Reviews For Companies
Younger people know the value of being informed. User-generated content has an indisputable effect on customers.
If businesses stop to consider the power of consumer reviews over millennials, they will realize what they've been missing out on. Older people are different though, only 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
Reviews Are The 3rd Most Prominent Ranking Factor For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.
Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
71% Of Millennials Search Customer Reviews Of Professional Services
More than half of all individuals in need of a professional service turn to online reviews.
According to online reviews statistics, 59% utilized online reviews to choose a lawyer or a doctor.
Young people (age 18-35) are much more inclined to work with a professional based upon online reviews. Only 19% of millennials will consider working with a lawyer without any.
Source: Thomson Reuters
53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews
Online review stats clarify that 63% of consumer reviews go on without a reaction. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
91% Of Millennials Depend On Online Reviews As Much As Friends And Family
Online review statistics place customers' reviews as the most credible source of recommendations. Online reviews usually carry the same weight as advice from friends and family.
Source: Brightlocal
Over Half Of Individuals Aged 25 To 34 Posted Reviews
According to Statista, the younger generations are clearly the more opinionated ones.
Source: Statista
67% Of Consumers Admit Reviews Are A "Very Crucial" Factor When Picking A Solution Provider
Reviews have an enormous impact on their decision when consumers have to select a service provider.
Source: DemandGenReport
95% Of Unhappy Clients Will Go Back To A Business If A Business Deals With Issues Quickly And Effectively
Clients don't expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
60 Percent Of Customers Seek Advice From Blog And Social Media Network Reviews On Their Mobile Devices Before Shopping
In-store shopping is affected substantially by blogs and reviews on social networks. With males being twice as likely to be influenced than women.
Reviews and score data reveal individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
Most Best-selling Products Have An Average Score Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star ratings.
According to client rating stats, conversion rates start to decrease as scores rise above 4.7.
Source: Spiegel Research Center
Consumers Could Invest 31 Percent More With A Business That Has Great Reviews
Take note of this statistic. The more detailed other users explain your product or service, the more money you can charge and consumer review statistics reveal to us precisely just how much more.
Source: Martech Zone