89% Of Consumers Prefer To Read Reviews Using Their Mobile Phones

Be it by means of an app or a mobile web browser, clients prefer to read reviews on their mobile phones.

Source: Statista

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of companies doubt the integrity of online reviews. Nevertheless, they recognize the enormous impact user scores have on their business. Undesirable customer or employee reviews can influence 90% of job seekers.

Source: Career Arc

30% Of Customers Feel Favorable To A Business Which Responds To Online Reviews

Staying connected with your customers creates trust. Even something as basic as reacting to their reviews and comments can make them feel appreciated.

As you may anticipate, customers who feel this way are going to invest more cash with a company.

Source: Statuslabs

82% Of Customers Visit Review Websites Since They Wish To Buy A Product Or A Service And Want To Get The Truth About Business Services And Products.

Review sites are locations that people go to get the truth about a service, product or business. Users come since they have actually already formed a buying decision. The majority of them (89%) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

The Majority Of Best Selling Items Have An Average Rating Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star rankings.

According to consumer rating stats, conversion rates begin to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

Reviews Are The Third Most Influential Ranking Element For Google's Local 3 Pack

Review signals (amount, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

95% Of Disappointed Clients Will Return To A Business If A Company Takes Care Of Issues Quickly And Effectively

Consumers don't anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there's absolutely nothing else a business can do to deal with a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

A One Star Increase In Rating Can Result In A 5% To 9% Boost In Business Income

Businesses that treat customers well usually flourish, review websites help ensure of that.

Source: Statuslabs

The Majority Of Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends show individuals choose to comment if they had a favorable experience, rather than a mediocre or negative one.

Source: Brightlocal

91% Of Millennials Turn To Online Reviews As Much As Family And Friends

Online review statistics put customers' reviews as the most reliable source of suggestions. Online reviews generally carry the exact same weight as advice from loved ones.

Source: Brightlocal

64% Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30% of customers who check out customer reviews, agree that it increases their buying confidence.

Organizations use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Google Accounts For 57.5 Percent Of All Reviews Worldwide

Google is in the lead here, followed by Facebook as a far-off second.

Here are the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

Positive Reviews Motivate 68 Percent Of Consumers To Use Local Businesses

Since the large majority of customers read reviews, you'd want yours to be appealing to new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

86 Percent Of Consumers Would Think About Composing A Review For A Business

Your customers are your most important resource, and it's not only because of the cash they invest at your business. If you provide an excellent experience, they will be willing to share it.

Source: Brightlocal

60% Of Customers Refer To Blog And Social Media Network Reviews On Their Cell Phones Prior To Shopping

In-store shopping is influenced substantially by blogs and reviews on social media. With males being twice as likely to be affected than women.

Reviews and score data reveal people value the opinion of peers more than any other material.

Source: Collective Bias