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89% Of Consumers Prefer To Read Reviews On Their Mobile Phones
Be it through an app or a mobile web browser, folks choose to read reviews on their mobile devices.
Source: Statista
88% Of Executives Regard Reputation Risk As A Leading Business Issue
Reputation management statistics suggest a business's reputation does not impact simply the clients. Prospective team members also look at rankings and read reviews.
Source: Deloitte
71% Of Millennials Browse Consumer Reviews Of Expert Services
Majority of all people in need of a professional service turn to online reviews.
According to online reviews data, 59% used online reviews to pick an attorney or a physician.
Young people (age 18-35) are much more likely to work with a professional based upon online reviews. Only 19% of millennials will consider working with a legal representative without any.
Source: Thomson Reuters
91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member
The 86% of companies doubt the integrity of online reviews. Nonetheless, they understand the huge effect user rankings have on their business. Unfavorable customer or employee reviews can affect 90% of job seekers.
Source: Career Arc
64% Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30% of customers who check out client reviews, concur that it increases their purchasing confidence.
Businesses use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
77% Of Consumers Would Post A Review If They Were Asked
More than a 35% would post a review to notify others about their client encounter and 24% would certainly direct their review to the company itself.
Over a 26% would want to submit a review to help other people with their choice making process.
Source: Podium
If It Has Unfavorable Reviews As Well, 52% Of Customers Trust A Product More
We already discussed the positive and negative reviews and their impact on consumers. However, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are favorable. Consumers anticipate to see some unfavorable reviews.
Source: Capterra
67% Of Consumers Suggest Reviews Are A "Very Important" Factor When Choosing A Service Provider
When customers have to pick a solution provider, reviews have a massive effect on their decision.
Source: DemandGenReport
61 Percent Of Regional Businesses Have A Typical Rating Of 4 Or 5 Stars
Overall 2 out of 3 businesses have good and exceptional rankings. Just 5% of companies have a rating listed below three stars.
Source: Brightlocal
98 Percent Of Yelp's Browsers Purchased From A Business They Found On The Site
Generally, 142 million customers go to Yelp every month. This is as great a time as any if you have not claimed your complimentary Yelp business page.
Source: RevLocal
86% Of Consumers Would Consider Composing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they invest at your business. They will be ready to share it if you offer them an excellent experience.
Source: Brightlocal