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95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services
Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they check out reviews 'constantly' or 'really frequently'.
Source: Trust You
If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More
We already discussed the positive and negative reviews and their result on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are fake. Consumers expect to see some negative reviews.
Source: Capterra
If They Were Asked, 77% Of Clients Would Most Likely Submit A Review
More than a 35% would leave a review to advise others about their client encounter and 24% would certainly direct their review to the business itself.
Over a 26% would be willing to leave a review to assist other people with their choice making process.
Source: Podium
83% Of All Young Consumers Were Invited To Post A Review Recently
Of those invited, 80% of consumers did submit a review. Overall, companies have actually asked 66% of all customers to submit a review on their company.
Source: Brightlocal
If A Business Takes Care Of Problems Rapidly And Efficiently, 95% Of Unhappy Customers Will Go Back To A Business
Customers don't anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there is nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
86 Percent Of Consumers Would Think About Writing A Review For A Business
Your clients are your most important resource, and it's not only because of the cash they spend at your business. If you provide a good experience, they will want to share it.
Source: Brightlocal
61% Of Regional Businesses Have A Typical Ranking Of 4 Or 5 Stars
Overall 2 out of 3 businesses have good and outstanding scores. Only 5% of companies have a rating listed below three stars.
Source: Brightlocal
Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process
Let's say you wish to buy a new car and there are a number of models which fit your criteria. How do you choose the very best one for you? Well, you read reviews.
With the help of other people, you manage to select one that works for you. That's how favorable reviews convert customers into customers.
Source: Consumer Affairs
72% Of Customers Will Not Take Action Unless They Read Some Reviews
Regardless of how enticing your marketing is, you still require customer reviews. There is no skirting around it. Customers are still ready to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
Unfavorable Reviews Can Boost Conversion By Up To 85%
It sounds crazy, however negative reviews can be a positive force for users to spend more time on your site. According to online review data, people devote more than 5 times as long on a site when they read negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
Favorable Reviews Encourage 68 Percent Of Customers To Use A Local Business
Considering that the large bulk of customers check out reviews, you would want yours to be appealing to new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Just 6% Of Consumers Do Not Trust Customer Reviews At All
According to customer review statistics, a tremendous 19% of consumers constantly rely on online reviews and never a purchase without checking out reviews first.
Source: Statista
The Majority Of Shoppers Aged 25-34 Posted Reviews
According to Statista, the younger generations are clearly the more opinionated ones.
Source: Statista