53% Of Consumers Expect Businesses To Respond Within A Week To Unfavorable Reviews

Online review statistics show that 63% of client reviews stay without a reaction. That's too bad, since those companies are losing consumers that way.

Source: Review Trackers

67% Of Customers Admit Reviews Are A "Extremely Crucial" Factor When Selecting A Service Provider

Reviews have a massive effect on their decision when clients have to choose a solution provider.

Source: DemandGenReport

95% Of Disappointed Consumers Will Return To A Company If A Business Manages To Solve Problems Quickly And Effectively

Customers do not expect you to be perfect. When things go wrong, they do expect you to remedy things. If there is nothing else a company can do to solve a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

Reviews Are The 3rd Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, variety, and so on) account for 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

71% Of Millennials Browse Customer Reviews Of Expert Services

Majority of all individuals in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to choose a legal representative or a medical professional.

Young people (age 18-35) are much more likely to hire a professional based upon online reviews. Just 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

83% Of All Younger Clients Were Asked To Leave A Review Recently

Of those asked, 80% of consumers did submit a review. Overall, businesses have actually asked 66% of all customers to leave a review on their company.

Source: Brightlocal

More Than Four Negative Reviews About A Company Or Product May Reduce Sales By 70%

One negative review is enough for 35 percent of a site's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Negative Reviews Can Improve Conversion By As Much As 85 Percent

It sounds crazy, but negative reviews can be a positive factor for users to devote more time on your site. According to online review stats, individuals spend more than five times as long on a website when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

74 Percent Of Local Businesses Have At A Minimum, 1 Google Review

A single review is far from adequate to improve your site's SERP ranking.

Looking at online ratings statistics, we learnt that a business needs to have a minimum of 40 reviews before users "Award" it with a star.

Source: Brightlocal

Consumers Could Spend 31% More With A Business That Has Great Reviews

Take notice of this statistic. The more detailed other users describe your service or product, the more money you can charge and customer review statistics reveal to us exactly just how much more.

Source: Martech Zone

Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the significant review platforms are totally free, a remarkably low number of companies really use them.

Although we now understand why client reviews are so effective, most businesses apparently do not.

Source: LsaInsider

Since They Want To Purchase A Service Or An Item And Desire To Get The Truth About The Businesses Products And Services, 82 Percent Of Customers Go To Review Websites.

Review websites are locations that people go to get the facts about a business, service or product . Users come because they have currently formed a purchase decision. The bulk of them (89%) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

49% Of Consumers Consider The Number Of Online Reviews As An Essential Factor In Their Buying Decision

Customers value not just the quality or nature of the reviews, however they consider their number and recency as well.

The share of consumers, who pay attention to the number of reviews is presently at 46%.

Source: Brightlocal

Favorable Reviews Encourage 68 Percent Of Consumers To Use A Local Business

Since the large bulk of consumers check out reviews, you'd want yours to be appealing to new customers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal