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67% Of Customers Report Reviews Are A "Very Important" Factor When Selecting A Service Provider
When consumers have to pick a solution provider, reviews have an enormous effect on their decision.
Source: DemandGenReport
A One Star Boost In Score Can Lead To A 5% To 9% Boost In Business Profits
Businesses that treat customers well generally succeed, review sites help make certain of that.
Source: Statuslabs
63.6 Percent Of Consumers Visit Google To Check For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the end.
When it comes to trust, these online review stats reveal the general appeal of a site can just go so far.
Source: Review Trackers
95% Of Dissatisfied Clients Will Return To A Business If A Business Makes An Effort To Fix Issues Rapidly And Efficiently
Customers don't anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is absolutely nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
89% Of Individuals Want To Read Reviews On Their Smart Devices
Be it via an app or a mobile web browser, folks prefer to read reviews on their phones.
Source: Statista
88% Of Americans Claimed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics
Data reveal that reviews were more beneficial than TV ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
The Majority Of Customers Aged 25-34 Gave Reviews
According to Statista, the younger generations are clearly the more opinionated ones.
Source: Statista
American Consumers Consider "Product Performance" To Be The Most Valuable Detail In Product Reviews
When people check out reviews, they focus on different aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of US customers.
Source: Statista
72 Percent Of Customers Will Not Take Action Unless They Read Some Reviews
No matter how captivating your marketing is, you still require consumer reviews. There's no skirting around it. Clients are still happy to hear you out, however they rely on other individuals more.
Source: My Testimonial Engine
More Than Four Negative Reviews About A Company Or Product May Reduce Sales By 70 Percent
One negative review suffices for 35 percent of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.
Of course, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
One-half Of All Millennial's "Constantly" Check Out Online Reviews For Businesses
Younger individuals know the value of being informed. User-generated content has an indisputable influence on customers.
If businesses think of the power of client reviews over millennials, they will understand what they've been losing out on. Older people are different though, only 6% of people aged 55 or older read reviews.
Source: Brightlocal